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What is OpenPhone?

OpenPhone is a calling app that is designed for small scale businesses and start-ups. The company was founded in 2018 and is situated in California. OpenPhone is available in both Android and iOS systems. OpenPhone lets their customers get a new number or use their current number. Features like text messaging, call recording, call routing, etc are available on their platform. This VoIP number provider connects through their customers WiFi or mobile data. No additional installation or hardware is required. OpenPhone can be integrated with HubSpot and Zapier and allows their users to make international calls and send group messages among teammates along with sharing and syncing information within the organization.

What is OpenPhone?

Source : OpenPhone home on www.openphone.com on the 03/28/2022

OpenPhone Pricing

OpenPhone offers 3 monthly plans: a Standard plan priced at $10 per user, a Premium plan priced at $25 per user and a customized Enterprise plan. The Standard plan includes basic features like unlimited calling within the USA and Canada, group messaging and call recording but for features like call transfers and analytics, you will need to upgrade to the Premium plan. International calling is billed additionally at a per minute or per message rate irrespective of the plan. You can also get a second number at an additional fee.

OpenPhone Pricing

Source : OpenPhone pricing on www.openphone.com on the 03/28/2022

Why move away from OpenPhone?

You need a more complete solution

OpenPhone targets very small businesses and individual entrepreneurs. It defines itself as a viable alternative to Google Voice, which is more geared towards personal use rather than professional. OpenPhone lacks many essential features to effectively manage customer support calls such as, live call listening, or direct integration with popular CRM’s. There are many alternatives on the market that offer these features for businesses.

Pros

OpenPhone is a very simple solution.

Cons

OpenPhone is not efficient in managing customer calls and lacks most essential features.

You need more affordable pricing

At $10 per month per user, OpenPhone is a very attractive option and could be sufficient for some individual entrepreneurs. However, companies bigger than that should consider an alternative. OpenPhone offers a $25 per month per user plan, which adds some additional features, but they are quite limited in managing customer calls efficiently. Most companies with 2 to 3 employees should choose a package with more features to better manage their calls.

Pros

OpenPhone is an affordable option.

Cons

There are other solutions on the market that would offer more comprehensive plans at a similar price.

You need something easy to use and set up

Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with OpenPhone, it would be best to look for another provider so you don’t waste time in complex implementation.

You need something easy to use and set up

Top 5 Alternatives to OpenPhone

Are you looking for a better option than OpenPhone? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:

PriceFeaturesEase of Use
Ringover
Grasshopper
Google Voice
Skype
magicJack

Alternative #1: Ringover

With a complete range of features, from basic business phone line to advanced call center features, Ringover is rated as the best alternative to OpenPhone Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.

With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.

Alternative #1: Ringover

Top Advantages of Ringover

  • Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.
  • Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.
  • Centralize your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses.
Top Advantages of Ringover

What makes Ringover better than OpenPhone?

7-day free trialAll features included

Alternative #2: Grasshopper

Grasshopper is a cloud-based service that offers one or more phone numbers along with several extensions to accommodate employees. It combines a business number with a virtual phone system that keeps these numbers private. Customized greetings can direct the caller to the right department or team member. They offer voice-mail-to-text transcription and live virtual receptionist services. Grasshopper offers three different packages ranging from $26 per month to $80 per month, each option is billed annually.

Grasshopper

Source: Grasshopper home on www.Grasshopper.com on the 05/05/2021

Alternative #3: Google Voice

Google Voice call management software comes with a mobile application and a desktop/tablet interface enabling users to log calls, block callers, create logs, and perform regular telephone functions. Other features like voicemail, texting, and transcribed audio voicemails can be activated by the user. They offer three packages starting at $10 per user/per month for up to 10 users, $20 per user/per month for unlimited domestic locations, and $30 per user/per month for unlimited domestic and international calling.

Google Voice

Source: Google Voice home on cloud.google.com on the 04/26/2021

Alternative #4: Skype

Skype is a telecommunications application that provides users the ability to video call, voice chat, and send text messages, photos and videos using computers or smartphones. While Skype-to-Skype calls are free, it charges an amount for making Skype-to-landline/mobile phone calls. Pricing starts at $3.59 to $9.59 per month, and then increases depending on the amount of destinations you want to make calls to and the amount of minutes you use.

Skype

Source: Skype home on www.Skype.com on the 04/30/2021

Alternative #5: magicJack

magicJack uses VoIP technology to allow users to make local or long-distance calls to the US and Canada with an internet connection. They offer conference calls, call transfers, eFax, DND, etc. Users have the option of keeping their current number and getting it ported or acquiring a new number. magicJack costs $39 for one year, but only provides one phone number. You must purchase magicJack prepaid calling credits to make international calls, unless you are calling magicJack to magicJack, which are free minutes.

magicJack

Source: magicJack home on www.magicJack.com on the 04/28/2021

OpenPhone Alternatives FAQs

How much does OpenPhone cost?

OpenPhone offers 2 VoIP plans: a Standard and a Premium plan priced at $10 and $25 per user per month and an Enterprise plan that can be customized to the organization’s needs. The Standard and Premium plans offer a single local or toll-free number, unlimited calls within the USA and Canada, voicemail transcriptions, call recording, auto-replies and slack integration.

Who are the top OpenPhone competitors?

OpenPhone has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. OpenPhone is generally compared to Ringover, Skype or magicJack that provide similar features.

Top 5 OpenPhone competitors:
1: Ringover
2: Grasshopper
3: Google Voice
4: Skype
5: magicJack

What is the best alternative to OpenPhone?

If you need to make calls only within the USA and Canada, OpenPhone may suit your needs. But, if you have to make international calls it could work out to be quite expensive. To get a dedicated account manager; you would have to shell out more money and go for the Enterprise plan. Ringover’s monthly plans may be a better choice. These plans are all-inclusive and are budget-friendly for businesses of all sizes.