The key to business success and brand reach in the age of mobile devices and smartphones is pretty simple to state, even if it feels like a formidable task: Customization, customization, customization.
And if you use powerful call management software to boost your customer service and customer satisfaction rates, you can cut through overwhelm and arrive at the details that matter about your customers and clients.
That’s exactly what Ringover is designed to do: Make every moment of interaction with your customer count, while ensuring that your agents don’t idle, remain engaged and productive, and land more sales in a day than they have all week.
When you integrate Ringover with Salesforce call center software, you can allow your agents to parse customer data directly from Salesforce during incoming calls, even on calls pulled through a predictive dialer.
Outbound centers can also store data about lead qualification, call outcome, duration, and other call-specific statistics for every customer.
The best part is that this information highway is a two-way connection that lives in the cloud, making it easy for you to switch your local team for a remote support team after-hours.
Data drives everything Salesforce does — and communication drives everything Ringover helps companies achieve.
When the two interact, you have a Salesforce call center software that can:
- Unlock hidden insights about customer preferences and agent performance
- Experience greater overall efficiency and productivity when it comes to outbound calling and lead follow-up
- Route calls to the right agents, providing personalized and even “VIP” level service, addressing customer needs with minimal to no delays
- Control the rules and adapt to a customer’s needs by matching callers to preferred or past agents, using automated call distribution and skills-based routing
- Reduce IT complexity by offering an easy-to-use interface powered by intuitive functionality
- Manage call flow with a predictive dialer using Interactive Voice response and queued callbacks
- Customize analytical dashboards to focus on the metrics that matter most to your business