Call Center for Salesforce: Power-Up Your Cloud Contact Center
Using Ringover’s lightweight call management software features and Salesforce unparalleled customer relationship management functionality, you can completely transform the way your agents connect with every single customer.
Keep Your Communications Tight With Salesforce Call Center Software
Take everything you knew about business professionalism, productivity, and profitability and throw it out the window.
Ringover’s integration with Salesforce is re-writing the book on the way smart and connected business is done. Using Ringover’s lightweight call management software features and Salesforce unparalleled customer relationship management functionality, you can completely transform the way your agents connect with every single customer — both potential and current.
If you haven’t already recognized it, managing contacts — and connecting with them in a more insightful way — is the key to skyrocket your business’s bottom line.
Ready to explore Ringover’s suite of features? Start your free Ringover trial today and amplify your business’s revenue in a concrete and consistent manner.
Salesforce Call Center Pricing
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Click-to-call
- Video conference, instant messaging
- Access to our API
- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced analytics
- Coaching (double listening, whispering…)
- Access to our webhooks
- Call campaigns
- Power Dialer
- Call scripts
- Voicemail drop
- Local Presence Dialing
- 3 integrations
- Single Sign-On
What Can More Connected Communications Do For Your Bottom Line?
The key to business success and brand reach in the age of mobile devices and smartphones is pretty simple to state, even if it feels like a formidable task: Customization, customization, customization.
And if you use powerful call management software to boost your customer service and customer satisfaction rates, you can cut through overwhelm and arrive at the details that matter about your customers and clients.
That’s exactly what Ringover is designed to do: Make every moment of interaction with your customer count, while ensuring that your agents don’t idle, remain engaged and productive, and land more sales in a day than they have all week.
When you integrate Ringover with Salesforce call center software, you can allow your agents to parse customer data directly from Salesforce during incoming calls, even on calls pulled through a predictive dialer.
Outbound centers can also store data about lead qualification, call outcome, duration, and other call-specific statistics for every customer.
The best part is that this information highway is a two-way connection that lives in the cloud, making it easy for you to switch your local team for a remote support team after-hours.
Harness the Power of Data With Salesforce Call Center Software
Data drives everything Salesforce does — and communication drives everything Ringover helps companies achieve.
When the two interact, you have a Salesforce call center software that can:
- Unlock hidden insights about customer preferences and agent performance
- Experience greater overall efficiency and productivity when it comes to outbound calling and lead follow-up
- Route calls to the right agents, providing personalized and even “VIP” level service, addressing customer needs with minimal to no delays
- Control the rules and adapt to a customer’s needs by matching callers to preferred or past agents, using automated call distribution and skills-based routing
- Reduce IT complexity by offering an easy-to-use interface powered by intuitive functionality
- Manage call flow with a predictive dialer using Interactive Voice response and queued callbacks
- Customize analytical dashboards to focus on the metrics that matter most to your business
Placing People at the Heart of the Way Business Happens
In the digital realm, business happens across multiple channels, at multiple touchpoints, across multiple instances. That’s why Ringover’s Salesforce call center software integration is so powerful.
It places people right at the heart of today’s business.
With Salesforce and Ringover, you can truly put relationships first and focus on building long-term connections with customers.
Use Ringover’s call management software to:
- Place more calls at your agents’ pace using power dialers
- Increase your contact rate through international numbers and outbound number selection
- Eliminate time-consuming tasks using click-to-call
- Evaluate your agents’ performance using analytical dashboards
- Track calls in real-time using double listening and conversation joining
- Adjust call routing based on your own criteria and data pulled from the Salesforce
Keep Productivity and Profit High With Salesforce Call Center Software For Your Business
Ringover and Salesforce can transform major pillars of your business. From keeping your sales team engaged and productive to gaining a greater margin of profit through sales conversions and customer satisfaction, Ringover and Salesforce allows you to support both your customers and your team members.
Keep all information accessible on one platform
Instead of switching between platforms to get pertinent customer information, agents can pull up important details while making and receiving calls.
Get access to your customer data in real-time
Customer data is always at the center of Salesforce. With Ringover’s connection, you can give your agents access to customer details and provide relevant answers.
Simplify call tasks through automation
Make the most of every productive minute using automations like call data syncing and integration from inbound call platforms.
Experience Ringover’s Contact Center In Sync With Salesforce
Synchronicity happens in many ways when you use Ringover and Salesforce. The call management software helps facilitate collaboration and coaching, using:
- Call transfer
- Conversation joining
- Call notes
- Tagging
- Assignment
- Double-listening
- Whisper functions
- HD quality video conferencing
- Reader-friendly performance graphs
Keep every part of your organization operating together using the Ringover and Salesforce integration.
Salesforce Call Center Software FAQ
- What are the advantages of using Salesforce call center software?
- Does my business need Salesforce call center software?
- Why integrate your call software with a CRM?
- What is a Cloud Contact Center?
What are the advantages of using Salesforce call center software?
A Salesforce call software can amplify a medium- to large-sized enterprise’s reach and revenue. It does this by unifying and consolidating communications, which are the heart of a business’s operations with both clients and employees.
A cloud contact center that uses a Salesforce integration can connect their telephony systems with a centralized way to track customer preferences, activity, behavior, and location in the overall buyer’s journey. Calls become faster and more effective with the details that a Salesforce integration can capture.
And if it’s connected to a powerful telephony system, agents will be able to instantly capture and pull up details when a call is routed to them using a predictive dialer, multiplying the number of calls they make and the number of aisles they actually close.
Does my business need Salesforce call center software?
Companies and businesses that do use Salesforce call software integrations can power up their lead generation and sales pipeline. Its myriad features, along with a multitude of details that it offers internal users, gives both sales agents and the customers they connect with each other. It expands business goals and provides a lot of insights with smart, analytical dashboards.
Why integrate your call software with a CRM?
When your call software integrates with a CRM, you can import salient details about a customer’s granular details.
Information such as personal preferences, retail purchases, contact information, agents who have serviced specific clients, social media handles, and so much more can be stored and integrated into call management software.
This way, every time a customer reaches out, or a sales agent follows up with a lead, a CRM integration can help an agent personalize communication.
What is a Cloud Contact Center?
The way business is being handled is changing in the digital age because the way data is stored, retrieved, and shared is as well. Whereas data used to be stored onsite, a cloud contact center stores data remotely — as such, it can be accessed remotely as well, using a secure, online connection.
A cloud contact center has several advantages, not least of which are that it provides remote access for clients and employees of medium- to large-sized businesses, easy integration with a suite of other software, they have “pay as you go” options and don’t have high upfront or ongoing costs.