Zendesk Integration: your RingOver phones in Zendesk

Thanks to this integration, synchronise your RingOver phone system in Zendesk and increase your customer service efficiency

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Access all of RingOver from Zendesk

With native integration, access your call logs, contacts, and RingOver settings directly from Zendesk.

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File retrieval (CTI)and ticket creation

When one of your clients calls you, you can directly access their information thanks to automatic file retrieval. For each call, a ticket is automatically created or updated by RingOver.

Save time and call in 1 click

With RingOver, call your contacts from your Zendesk interface. Simply click on the icon next to the phone number to make the call.

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Transfer your calls easily

Easily transfer a call in progress to a team member or group. Choose the type of transfer: direct transfer, by request, or directly to voicemail.

Follow your phone activity, ticket by ticket

Each call, voicemail or conversation is automatically added to a client’s ticket. No more need for manual logging, all of your exchanges are saved.

Retrieve your text message exchanges

Thanks to RingOver mobile numbers, access your sent and received text messages directly from Zendesk. Ideal for re-launching a ticket in progress.