logo-line-color Created with Sketch.
Start your free trial


This content may not be completely up to date. To see the latest version, please go to our Help Center.

How to link Ringover with Help Scout?

Support Home page > Integrations > How to link Ringover with Help Scout?

What is Help Scout?

Help Scout lets you manage all your customer conversations in one unique platform. Thanks to Help Scout's assistance software, customers can reap the benefits of having a shared mailbox, Live Chat, Reporting, a connected customer database and other collaborative tools. With Ringover’s Help Scout integration you will be able to:

  • Easily find your previous calls and SMS logged into HelpScout
  • Tag calls in Ringover and find the tagged call in HelpScout
  • Benefit from no longer copying and pasting numbers into a dialer with Ringover’s Click2Call feature
  • Know exactly who is calling, and quickly access contact information with our contact synchronization feature

In order to install the integration, make sure you meet the following conditions:
  • You’ll need a Ringover Power💳 account in order to use this integration.
  • The integration should be installed by a Ringover administrator account 👨‍💼.
  • The integration should be installed by a Help Scout administrator account 👨‍💼.

Step 1: Activation

💻 Head to the Ringover Dashboard.
In order to launch the integration, you will need to click on “Activate”, opposite “Help Scout” and then authorize the permissions.

Step 2: Configuration in Ringover

The integration will be activated by default for all agents with identical email addresses on Ringover and Help Scout. You can also match accounts with different emails:

Select the Help Scout mailbox you want to use to log Ringover calls

There you go, your integration is all sorted. You’ll now find your calls recorded as conversations in your Help Scout mailbox! 🎉
Back to the Support Home page

Was this article helpful?

Yes No
photo stephane

Welcome to Ringover!

Contact our sales team

or give us a call

+1 438 448 4444

Contact our sales team
  • France
  • Spain
  • United Kingdom
  • USA
  • Canada
  • Australia

Other country?

    Contact our sales team
    Thank you !
    We are excited to connect!

    One of our product experts will be in contact as soon as possible to book your custom demo and answer any questions you may have.