Help Scout lets you manage all your customer conversations in one unique platform. Thanks to Help Scout's assistance software, customers can reap the benefits of having a shared mailbox, Live Chat, Reporting, a connected customer database and other collaborative tools. With Ringover’s Help Scout integration you will be able to:
Easily find your previous calls and SMS logged into HelpScout
Tag calls in Ringover and find the tagged call in HelpScout
Benefit from no longer copying and pasting numbers into a dialer with Ringover’s Click2Call feature
Know exactly who is calling, and quickly access contact information with our contact synchronization feature
In order to install the integration, make sure you meet the following conditions:
You’ll need a Ringover Power💳 account in order to use this integration.
The integration should be installed by a Ringover administrator account 👨💼.
The integration should be installed by a Help Scout administrator account 👨💼.
Step 1: Activation
💻 Head to the Ringover Dashboard.
In order to launch the integration, you will need to click on “Activate”, opposite “Help Scout” and then authorize the permissions.
Step 2: Configuration in Ringover
The integration will be activated by default for all agents with identical email addresses on Ringover and Help Scout. You can also match accounts with different emails:
Select the Help Scout mailbox you want to use to log Ringover calls There you go, your integration is all sorted. You’ll now find your calls recorded as conversations in your Help Scout mailbox! 🎉
We use cookies to allow the display of personalised content, statistics collecting and sharing on social media. You can review your consent by clicking on "Manage cookies" at the bottom of the web page. If you would like to know more then please read our confidentiality policy.
Refuse all
Personalize
Accept and close
Cookie preferences
Essential cookies
Experience and relations
Statistics and audience
We use these cookies to ensure the correct function of the site. Essential cookies allow you, for example, to sign in to and navigate our site securely. They also allow us to keep your account secure and prevent fraud.
These cookies allow us to detect problems with the experience on our site and improve our client relations. They are harmless to you and your data.
To best serve you, we need to evaluate the efficiency of our work. We therefore use specialized cookies to measure criteria on our visitors.
