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How to link Ringover with Help Scout?

Support Home page > Integrations > How to link Ringover with Help Scout?

What is Help Scout?

Help Scout lets you manage all your customer conversations in one unique platform. Thanks to Help Scout's assistance software, customers can reap the benefits of having a shared mailbox, Live Chat, Reporting, a connected customer database and other collaborative tools. With Ringover’s Help Scout integration you will be able to:

Easily find your previous calls and SMS logged into HelpScout
Tag calls in Ringover and find the tagged call in HelpScout
Benefit from no longer copying and pasting numbers into a dialer with Ringover’s Click2Call feature
Know exactly who is calling, and quickly access contact information with our contact synchronization feature

In order to install the integration, make sure you meet the following conditions:

You’ll need a Ringover Power💳 account in order to use this integration.
The integration should be installed by a Ringover administrator account 👨‍💼.
The integration should be installed by a Help Scout administrator account 👨‍💼.

Step 1: Activation

💻 Head to the Ringover Dashboard.
In order to launch the integration, you will need to click on “Activate”, opposite “Help Scout” and then authorize the permissions.

Step 2: Configuration in Ringover

The integration will be activated by default for all agents with identical email addresses on Ringover and Help Scout. You can also match accounts with different emails:

Select the Help Scout mailbox you want to use to log Ringover calls

There you go, your integration is all sorted. You’ll now find your calls recorded as conversations in your Help Scout mailbox! 🎉

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