Ringover Academy Before we begin, would you like to take a quick tour of the interface?
The Ringover interface provides easy access to all of your communication. Calls, collaborative messages, video conferencing… everything is directly accessible from one single place.
Choose your training path
I am a user
Access your tools and personalize your space for efficient daily use.
I am an admin
Configure and manage user accounts. Make sure everything runs smoothly right from the start.
I am a supervisor
Supervise your team’s activities and performance. Keep an eye on key statistics for an optimal start-up.
I am an Empower user
AI helps you create your own analysis templates, call summaries, and post-call reports for personalized and structured follow-up. Adapt Empower to your workflow.
The essentials
Quick access to essential functions, integrated into the user experience.
General settings
Creating your contact directory
Making and Receiving a Call
Managing, ending and finding a Call
Using Omnichannel Messaging
Viewing your activity
Using Video Conferencing
Using the Power Dialer
Creating and managing tasks
Configure an IVR
Understanding your Dashboard
Launching and monitoring a voicemail campaign
See more +
Some helpful videos
Install the browser extension
How to create a virtual number
How to make a call
How to Forward a Call
How to activate the AfterCall feature
How to Use the Power Dialer
How to create and manage users
How to Send a Voicemail Campaign
How to choose the waiting sound effect for your users
How to allow your users to tag their calls
How to add a new contact
How to join an ongoing call
How to keep track of your team’s availability
See more +
Download our smartphone or desktop app
Desktop app
Ringover goes everywhere you go. Simply download our desktop app for for greater connectivity.
FAQs
- Which headset should I use?
- Which types of phone are compatible?
- How can I make calls to out-of-plan destinations?
- My team uses a CRM. Can I link it to Ringover?
Which headset should I use?
To use Ringover from your computer, you'll need a microphone and speakers for making and receiving calls. The Ringover team recommends that you use a headset for better comfort.We highly recommend the Jabra Evolve 80, or the more affordable Sennheiser PC8.
Which types of phone are compatible?
Ringover allows you to use a SIP phone.
We recommend you use one with the Opus Audio HD or G711 codec for optimal sound quality.
The team’s preference is the Yealink T42S.
How can I make calls to out-of-plan destinations?
Once a number has been dialed, the destination will be displayed, immediately showing you if it is included in your plan or not.
If the destination is not included, the rate by the minute will be indicated.
My team uses a CRM. Can I link it to Ringover?
Of course! We provide native integrations with the most popular CRMs and Helpdesks on the market. You can also integrate Ringover to your internal tools thanks to our API and webhooks. Information on our developments can be consulted here.