Requirements
- Requirements
Getting Started
- Log in to your Ringover account
- Test the headset and microphone
Install the browser extension
- Install the browser extension
Making and Receiving a Call
- Making a call
- Localized Numbers (1)
- Localized Numbers (2)
- Receiving a Call
Managing a Call
- Features during a call
- Transferring a call (1)
- Transferring a call (2)
Ending a Call
- After-call feature
- After-call - Notes & Tags
Finding a Call
- Filters
- Types of Calls - Incoming Calls
- Types of Calls - Outgoing Calls
- Processed and unprocessed calls
Call details
- Call logs (1)
- Call logs (2)
- Call logs (3)
- Call logs (4)
Tasking
- Tasking
Using Video Conferencing
- Meet
Using Omnichannel Messaging
- Requirements
- Activating the Omnichannel Add-On
- Integrating WhatsApp
- Facebook Messenger (1)
- Facebook Messenger (2)
- Instagram (1)
- Instagram (2)
- Instagram (3)
- Google Review (1)
- Google Review (2)
- Outlook
- WebApp
- Internal Notes for Omnichannel Messaging (except email)
Viewing your activity
- Where to find the analytics page?
- Your statistics (1)
- Your statistics (2)
Power Dialer
- Enable the Power Dialer
- Creating & Importing a List
Settings
- General settings
- Language and region
- General options
- Call Forwarding
- Working hours
- Outgoing Calls
- Incoming Calls
- Voicemail
- Notifications
- Click2Call Signature
- SIP Account
- Security & Devices
- CRM Configuration
- Creating Multiple Voicemail Messages (1)
- Creating Multiple Voicemail Messages (2)
There are two ways to access app.ringover.com from your web browser.
OR
- Microphone Tab: Check that the sound input is good.
- Speakers Tab: Ensure you can hear well and that the correct device is selected.
- Ringtone Tab: Select and check the ringtone output device.
To go further, please visit our help center: Setting up your ringer for incoming calls
To go further, please visit our help center: Making and receiving calls
When you make a call with the “local presence” feature, Ringover will choose the geographically closest number to the recipient.
How to use the feature ?
Here’s the information displayed on your dialer:
To go further, please visit our help center: Making and receiving calls
Once on a call, the user can access several buttons to manage the call:
Transferring a call
Your call will be transferred according to the chosen method and will automatically end.
To go further, please visit our help center: Transferring a call
Types of call transfers: You can choose between three types of transfers:
You will be directed to the After-Call function, where you can:
To go further, please visit our help center: Enable the After-Call Work feature
Enable the mandatory notes and tags
💡You can enable this feature if you want your teams to enter notes and tags mandatorily after each call.
💡This ensures that important details are recorded and information is organized consistently, making it easier to manage and track customer interactions and projects.
You can filter calls by:
You can also:
Generally, all call types are enabled by default, but you can customize them. At Ringover, two main categories of calls are distinguished: Incoming & Outgoing. To view all “Incoming Calls,” select both incoming and missed calls.
Incoming Calls
Outgoing Calls
These are calls that have been successfully made, meaning they were established and completed with a connection between the caller and the recipient.
To go further, please visit our help center: Call types
Missed calls that are not handled are represented by a small bell next to your call logs. It shows next to a missed call and helps you identify missed calls that need to be addressed.
Handling missed calls
You can:
Call flow:
You can:
You can:
At the top, you can:
The task page includes:
- Your tasks for the day / Your upcoming tasks.
- Reminders for missed calls.
- Reminders manually created by agents.
- Reminders for SMS and video conferences.
- Filters to find your tasks.
You can directly create a video meeting and share the link by:
💡You can organize video conferences even with people who don’t use Ringover, simply by having an internet connection and the Ringover Meet link.
To activate this Add-on, the administrator or superadministrator should:
To go further, please visit our help center: How to connect and use your Omnichannel Add-on
After subscribing to our “Omnichannel Communication” Add-on, the administrator or superadministrator should be able to:
- Go to the Ringover Dashboard under Integrations.
- Search for WhatsApp.
- Select a verified Meta account.
- Create a WhatsApp Business account.
- Select or create a user.
- Verify numbers via call.
To go further, please visit our help center: How to connect and use your Omnichannel Add-on
To complete this integration, go to your Dashboard.
Using Messenger:
- Once the assignments are made, all messages sent to the connected pages will be received on your Web app in the messages section.
- Click on the Messenger icon and select the conversation.
To complete this integration, go to your Dashboard:
Using Instagram:
Just like on Messenger, when a user sends a message to your configured Instagram page, the assigned agent will receive the message on their Web app in Instagram and can start responding.
Responding to reviews:
To complete this integration, go to your Dashboard. Then click on Integrations. Next, search for the Outlook integration and click Activate. Finally, confirm the activation.
Outlook is now active. To configure it:
The internal note is the same feature available for chat.
You can add a note visible only to other internal users.
Ringover provides you with a multitude of analyses related to your phone calls and the different platforms you interact with through Ringover.
In the “Calls” tab, you can view:
In the “Snooze” tab, you can view:
In the “Visio” tab, you can view:
The Power Dialer is a powerful tool for commercial productivity. It allows you to receive a list of phone numbers or import your own and call these numbers one after the other to maximize your outreach.
From your WebApp:
You can create a list by:
OR
⚠️ There is a limit of 1,000 contacts per import. However, you can purchase our “Call Campaign Expansion” add-on to add another 1,000 numbers to the same campaign.
You can:
You can change:
You can activate:
- “All missed calls.”
- “Only missed calls.”
To go further, please visit our help center: Transferring a call
In the “Working Hours” section, you can manage your schedule by defining time slots according to your availability.
In the “Outgoing Calls” section, you can:
In the “Incoming Calls” section, you can:
In the “Voicemail” section, you can:
In the “Notifications” section, you can:
In the “Click2Call” section, you can:
In the “SIP Account” section, you can:
In the “Security & Devices” section, you can:
In the “CRM Configuration” section, you can access your integrations directly.
Each voicemail message must have a name.
In the dialer during the call, the agent can choose which voicemail message to send (Option: Have a default voicemail message for quick sending or allow time to select).
