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Encourage rapidity

Have calls ring at all users at the same time to ensure that an available user will take the call quickly, reducing wait time for the caller.

Encourage rapidity

Diffuse calls evenly

Randomly distribute calls to ensure that all users receive a fair share of calls by setting up a random call cascade or random call sequences.

Diffuse calls evenly

Prioritize certain users

Use call distribution with a preset order to prioritize certain users. Calls will be routed first to your better performing users.

Prioritize certain users