Features > Call distribution and queuing > Cascading calls

Diffuse your calls efficiently

Determine how calls will be distributed to your users - simultaneously or in cascade - and set the order of call distribution.

Encourage rapidity

Have calls ring at all users at the same time to ensure that an available user will take the call quickly, reducing wait time for the caller.

Encourage rapidity
Diffuse calls evenly

Diffuse calls evenly

Randomly distribute calls to ensure that all users receive a fair share of calls by setting up a random call cascade or random call sequences.

Prioritize certain users

Use call distribution with a preset order to prioritize certain users. Calls will be routed first to your better performing users.

Prioritize certain users

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