Smart ACD call center technology for businesses
Ringover’s smart call management software automates and amplifies your call center’s operations and reach so that your agents can focus on delivering high-quality results in record time.
Make the Most of Every Interaction with Smart ACD Call Center Software
When you’re operating a productive and profitable business, speed matters just as much as quality. Your customers want to solve their problems quickly and efficiently, but they also need to get connected to the experts on your team.
Ringover’s smart call management software automates and amplifies your cloud contact center's operations and reach so that your agents can focus on what really matters: Delivering high-quality results in half the time.
Ringover’s intelligent call management software is lightweight yet powerful enough to adapt to multiple needs within a ACD systems context, including:
- Measuring and monitoring your center’s call performance and activity
- Routing calls from customers to specific agents or departments, based on pre-defined criteria
- Identifying and rapidly responding to “VIP” customers, based on previous collected data
- Integrations with a range of third-party CRM and helpdesk platforms
- Easy, real-time reporting and on-call coaching with agents to boost managerial and sales practices