Vonage Alternatives
Need a cloud phone solution that’s better than Vonage? Discover the top 5 Vonage alternatives and competitors with features that can improve your business communication.
A complete guide
You need a transparent solution
Like most of its competitors, Vonage presents several versions of its solution for companies that want a true omnichannel contact centre.
Vonage has two plans available: Priority and Premium. Then there is a large selection of add-ons to complement these two basic plans. While the structure of the plans is obvious, the price is a different story. Vonage does not display the prices of its Vonage Contact Center service. This means that it is not possible to make a decision about the solution without dealing with a salesperson.
Note that Vonage also offers a Vonage Business Communications product that meets the classic needs of business telephony. Three offers are currently online: Mobile ($19.99), Premium ($29.99), and Advanced ($39.99).
But rather than sorting through all those options, you can simply opt for Ringover. Ringover has three straightforward plans available, with features specifically designed to support business communications and contact centres.
You need a robust basic plan
If you want a business telephony solution, then it is probably more advisable to opt for Vonage Business Communications rather than Vonage Cloud Contact Centre.
However, you should know that Vonage Business Communications is relatively limited, especially when it comes to the basic plan which is still offered at $19. This plan does not include essential features such as call recording or an interactive voice response (IVR).
But if you are trying to optimise your operations without breaking the bank, turn to Ringover. We offer the features you need at an affordable price.
You need great technical support
As a business telecom market player since 1998, Vonage has a fairly good reputation. Nevertheless, its technical support is regularly pointed out as a drawback.
You just have to go to the various authentic review platforms to see this. Some users complain about the quality of their support and the way they are treated by the customer service. If you’re looking for a provider that offers reachable and more responsive customer service, you should probably consider switching to another VoIP operator, like Ringover. We’re proud to offer both live support and an online help centre where you can peruse resources as necessary.
What makes Ringover better than Vonage?
Ringover is the best alternative to Vonage on all three points listed above. It is a powerful, highly flexible cloud communication solution with clear pricing. Thus, Ringover perfectly meets the needs of companies that want to consolidate or accelerate their development. In addition, you can request a free trial directly from the publisher’s website to test the main features of the solution and discover how it can help your teams on a daily basis.
| Solution | Price | Features | Ease of Use |
|---|---|---|---|
| Ringover | |||
| Cloudtalk | |||
| RingCentral | |||
| 3CX | |||
| Mitel |
Alternative #1: Ringover
Ringover stands out from other Vonage alternatives because of its simple onboarding and ease of use. In fact, no need to have special technical knowledge to configure Ringover.
The solution includes all the essential features for business telecommunications in its basic package, including video conferencing, unlimited calls to 110 destinations, and personalised telephone greetings.
The superior plan will allow you to take advantage of the integration with your CRM software and a fixed number in 65 countries in order to facilitate the task of your customers and contacts who would try to reach you in the 4 corners of the world.
Note that it is also possible to customise the quote to obtain an offer 100% adapted to the needs of your company.
Unlike many competitors, the pricing structure is clear: Ringover doesn’t limit any plan to a certain number of users and, therefore, does not force you to switch to a higher plan, simply because you have just recruited two new employees to strengthen your ranks and achieve your goals. Ringover is as flexible as it is powerful.
Top Advantages of Ringover
- Unlimited calls to over 110 destinations.
- Customisable plans.
- Easy-to-deploy solution.
- Free trial.
Watch the video explanation
Alternative #2: Cloudtalk
Cloudtalk is a European outsider developed by a company based in Slovakia. It is a VoIP software whose infrastructure is based in the cloud. Cloudtalk targets companies of all sizes and has the advantage, like Ringover, of being flexible in terms of the maximum number of users for each package.
The software is praised for its intuitive nature but still suffers from a few bugs that can impact the user experience more or less heavily on a daily basis.
As far as the pricing structure is concerned, there are three packages, but the company also allows its customers to customise their offer as they wish.
Pros
- Versatility.
- Intuitive interface.
Cons
- Technical support.
- Bugs.
Image source: www.cloudtalk.io on the 2023/03/13
Alternative #3: RingCentral
RingCentral is one of the pioneers of the enterprise telecom market. Founded in 1999, the American company is best known for its RingCentral MVP (formerly RingCentral Office) product, which is available in four packages to meet the needs of both small and large businesses.
Unfortunately, the company restricts these different packages to the number of users. Therefore, to take advantage of certain features, you must upgrade to a higher plan.
Moreover, the most accessible offers do not really allow you to take advantage of essential features such as multi-level IVR or video conferencing, so companies are forced to use third-party tools such as Google Meet or to change their plan.
Pros
- Reliable.
- Decent selection of integrations.
Cons
- Difficult IVR configuration.
- Confusing pricing structure.
Image source: www.ringcentral.com on the 2023/02/09
Alternative #4: 3cx
3CX is a company that comes from Cyprus, and is a very popular alternative to Vonage. However, unlike many cloud telephony players, 3CX is not a telephone operator. Indeed, 3CX simply provides software to manage its lines and phone numbers.
Of course, you will find other relevant features such as video conferencing, a virtual switchboard or integration with your business tools. However, you will have to ask another company for the allocation of phone numbers.
Please note that 3CX does not sell any of its solutions directly. You must go through its network of distributors whose prices may vary from one provider to another.
Pros
- Free version available.
- Reliable SIP telephony.
Cons
- Lack of transparency on final pricing because of exclusive sales through partners.
- Dated interface.
Image source: www.3cx.com - 2023/03/13
Alternative #5: Mitel
Mitel is a Canadian company founded in the 1970s. It is known for its solid experience in hardware telephony (hardphone), but has also participated in the democratisation of dematerialised telephony.
Mitel offers software with features that allow companies to manage their omnichannel communication. Nevertheless Mitel is not clear enough on the pricing and does not offer a free trial of its solution from its website.
Pros
- Reliable.
- Specialist in professional telephony hardware.
Cons
- Lack of clarity on pricing.
- No trial version.
Image source: www.mitel.com on the 2023/02/09
What is Vonage?
Active in the enterprise telephony market since 1998, Vonage has invested heavily in cloud communications, as evidenced by its many acquisitions over the years.
Vonage has a strong track record in this area, but is particularly known for its APIs. Vonage also offers telephony software as well as a more comprehensive solution for contact centres. The latter is available in 4 packages for which prices are unfortunately not displayed.
Image source: www.vonage.com on the 2023/04/25
Vonage Pricing
As just mentioned, Vonage is not transparent enough about the pricing of its various solutions. The Vonage Business Communication solution is available in 3 packages: Mobile at $19.99, Premium at $29.99 and Advanced at $39.99. Note that rates are not displayed on their website and you can potentially get a discount if you want additional lines. It is also possible to customise the package by adding paid add-ons. As far as Vonage Contact Centre software is concerned, two plans are online: Priority and Premium. However, here again, Vonage has chosen not to make their prices public.
Image source: www.vonage.com on the 2023/04/25
Image source: www.vonage.com on the 2023/04/25