Introduction
- Call your contacts in one click using an integrated dialler in Freshdesk.
- Save time for your teams by eliminating time-consuming and manual tasks.
- Boost your agents’ efficiency as they handle requests.
Category
SupportCall your customers with a click
Call your contacts within the Freshdesk interface with the integrated Ringover dialler. No more manual dialing, your teams make calls in one click with the click-to-call functionality.
Focus on your clients
Access to your contact’s record during a call in just one click, from the Ringover dialler. You have all the key information and history right in front of you: call tags and notes, SMS messages... All you have to do is focus on the customer’s request!
Save time typing
Don’t waste time creating tickets, entering call logs, or adding contacts. Thanks to this integration, all your telephone conversations are automatically recorded in Freshdesk, and your phone book is always up to date!
Improve the management of call transfers
Easily transfer in-progress calls to a member of your team or a group. You can choose the type of transfer such as direct transfer, internal transfers and direct messaging.
Transform conversations into actionable insights
Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.
Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Freshdesk.