Contact Centre Software
Ringover’s cloud contact centre solution integrates with your CRM and unifies all your business tools. With its intuitive interface and features designed to improve your productivity, it is the perfect ally for your contact centre. Read on to discover what is a contact centre solution and all its benefits.
Play videoWhat is a contact centre
It is important to stay up to date with the trends in the marketplace. Investing in software to digitise your communications is the future. The Ringover contact centre allows you to unify all the communications of your company, whatever its size or sector. With our contact centre, you’ll be able to integrate your business tools on a single platform and access real-time statistics on the performance of your teams, monitor their activity, automatically forward calls with intelligent routing and create an IVR (Interactive Voice Response). Improve the user experience of your customers and prospects!
Better connections equals better communications
Implementing a contact centre in the cloud means unifying all your communications in one place. You’ll gather all the information about your teams’ interactions with customers or prospects. With the integration of your CRM with the Ringover tech, you can centralise data, optimise the work of your teams and increase the quality of your service. Discover the power and advantages of omnichannel communication.
Easy configuration
Implementing a contact centre doesn’t have to be expensive or difficult. With the Ringover contact centre you will be able to personalise the functionalities, add or delete virtual numbers, listen to recorded calls, consult statistics, things that would have been impossible only a few years ago. Digital services allow you to carry out commercial prospecting, track connections and offer great service to your clients when they need to communicate with your business.
An intuitive and easy to use interface
Speed and efficiency are two qualities we all look for in our contact centre software. Having access to all the possible tools to make your call centre a vital asset to achieving a good user experience.
Discover the different functionalities with Ringover
International numbers
Activate landline or mobile numbers in more than 65 countries and experience unlimited calling to more than 110 destinations from geographically important numbers.You can help your sales teams strengthen their local presence and encourage better prospecting outcomes.
Simultaneous listening
Ringover’s contact centre offers a useful tool for any centre trying to train or improve an employees.You can listen in and hear what needs to be changed. Armed with this knowledge you’ll be able to offer exceptional service to your customers.
Stats
You’ll be able to analyze the number of calls being generated, the progress of your customer service teams and all the communications of your sales teams. You could access the information in a detailed way, download all the reports with the data of your contact centre at any time.
Call forwarding
Route the calls of the clients of your call centre according to the choice of the dispatcher. Stay connected all the time, manage incoming calls by setting up smart routing or priority queuing for those slightly more important phone numbers.
The auto dialler
The features of power dialler make it an automatic dialling system allowing you to call through a previously created list of phone numbers. Having this function in your call centre increases call volume by 5 times per day.
Unlimited calling
Ringover allows you to make unlimited calls to more than 110 countries around the world, regardless of your plan. In addition, you can also receive calls for free from your customers. Configure the Ringover contact centre to unify all your communication channels in a simple and fully customisable way.