Inbound Call Center Software Take your customer service to the next level
As an inbound call center software, our easy-to-use call center platform has advanced features designed to enhance your customer service levels.
Ensure your customers receive a 5-star experience
Answer every call, no matter where you are.
Efficiently operate your customer support with a platform that can be used anywhere, whether your agents are in the office or at home. Thanks to the smart call routing options, there’ll always be someone to answer the call.
- All you need is an internet connection
- Call routing options: Simultaneous, cascade & customise
- Missed call notifications
Handle requests efficiently
Put an end to customers waiting on hold for what seems like an eternity to them. With Ringover’s simple to use interface, you can handle more daily requests and redirect callers to the right people in no time.
- Advanced switchboard (IVR)
- Smart call routing
- Simplified call transfer
- Call notes and tags
Tailor your conversations to the caller
With automatic screen pop, your agents will have all the crucial information they need to better respond to a customer’s requests. After your call, all the data is automatically updated in your CRM or helpdesk tools.
- Integrate with your CRM or helpdesk tools
- Screen pop
- Conversation history
Smart inbound calling features for your business
International numbers
In more than 65 countries
Free phone numbers
There are no limits!
Time-based routing
Calls distributed in line with opening/working hours
IVR
For your selection, press 1, press 2…
Smart routing
Call distribution based on your data
Call queues
Give priority, and line jumps to your VIP customers
History-based routing
Direct the customer to their usual point of contact
CRM integration
Connections with the leading tools on the market
Inbound calling software to interact and retain customers
Reduce waiting time by smart call routing
Connect your customers to the right agents on the first try using the automated calling feature. With intelligent call routing, inbound calls are directed to the agents based on their skills, availability, or the caller needs. This minimizes call transfers, response delay time and wait times, enhancing overall customer experience.
Track customers’ pain points with real-time analytics
Managers can track live call activity and analyze the recorded call logs to identify areas of improvement and explore common customer issues. Real-time insights can evaluate the performance of an agent and highlight ways to improve his efficiency. Smart inbound calling feature allows businesses to make decisions based on customer data, reducing the burden of manual tasks and boosting overall productivity.
Inbound call center solutions for managers
Valuable insights to inform your decision making
You can check your teams’ availability in real-time and quickly identify any spikes in activity to schedule resources accordingly. Use the advanced statistics to optimise your service quality.
- Real-time statistics
- Call queue list
- Advanced KPI: Heatmap, view by agent, etc.
Coaching your teams, even when they’re not in the office
Train your teams to perfect their pitches and have recruits performing like seasoned team members in no time.
- Two-way listening
- Discreet intervention
- Call recording
Inbound call center features built for live coaching
Screen pop
Make sure you have customer information and call history in front of you
Two-way listening
Listen in to your agents’ calls in real-time
Whisper
Subtly support an agent during a call
Call recording
Keep a trace of each conversation
Real-time monitoring
See which agents are online and available
Advanced statistics
Monitor performances across the board
Call notes & tags
Quickly pull up essential information
Collaborative SMS messages
Often more practical and less intrusive for the customer
Make calls from your CRM
Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...
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The benefits of choosing the right inbound call center software
Choosing the right inbound call center provider impacts how well your business handles customer complaints and queries. With a number of cloud-based inbound calling platforms available, here are a few factors you should consider before making a decision.
Multichannel support
Customers do not only contact through calls, they might reach out via voice, email, SMS, and chat. An inbound calling software should offer multiple communication channels to ensure you can meet the needs of all customers.
Smart call routing
Look for intelligent routing features that direct calls to the right agent based on customer needs and agent skills.
CRM integration
The best inbound call center tools integrate with CRMs, allowing agents to personalize their interactions based on customer details and history.
Real-time analytics
To replicate the performance of top agents, you need data to make informed decisions and train junior agents. Live dashboards, performance tracking, and call reporting are essential in such cases, allowing managers to lead with efficiency.
Scalability and Customization
Choose a platform that grows as your business grows. It should be easy to set up, have an intuitive interface, and require no IT support — reducing training time for new hires.
Elise Landais
Customer Services Manager
“The call routing feature, which directs calls based on time ranges, is handy. It means I can set up an “on-call” point of contact for phone calls and direct calls to a mobile number to ensure service continuity.”
Francois Bureau
Director of Customer Success
“Each call generates a ticket in Zendesk, which allows us to collect data, and understand their reason for the call and the channel used to contact us. This way, we’re able to easily quantify our calls over any given period.”
Clive Buckley
Founder
“Ringover’s ability to assign local numbers to local offices has allowed us to create a more global feel.”
Sign up and start making calls within minutes
- No need to change numbers
- No additional equipment required
- Instant line activation
- One-click CRM integration
- Support provided by a Ringover adviser