Call moments Automatically Detect Call Moments & Flag Key Topics During Live Conversations
Use automatic call moments to identify the most frequently discussed topics, such as demo requests, pricing, competitor mentions, and more. Make data-driven decisions based on these insights and tailor your strategies for enhanced customer engagement and satisfaction.
What exactly are Call Moments?
It is a cluster of keywords that you define to create Moments. These keywords will be automatically detected in conversations and linked to specific timelines in calls. This helps to identify the most frequently discussed topics and find the most relevant calls because they are tagged with Moments.
Identify trends at a glance
Create specific Moments to easily analyse the most common concerns and questions from prospects and customers.
Analyse this information to adjust your speech and strategy effectively.
Get started
Effortlessly monitor your team’s speech quality
With Moments, analyse if your team uses the proper sales script, correctly addresses objections, and applies best practices for solving customer complaints faster.
Get started
Identify faster top calls for team training
Easily find the best calls using Moments and share them with your team.
Get started
Let AI create your Moments
Effortlessly create Moments with help of AI thanks to Smart Moments. Just provide a simple prompt, and Empower AI will automatically suggest relevant keywords—whether it’s pricing discussions or competitor queries—ensuring no critical insights are missed.
Save time by automating key moment tagging and ensuring accurate insights.
Get started