Introduction
- Save yourself precious time by removing arduous, time-consuming tasks and increase the efficiency of your customer service with this awesome integration!
Category
SupportRapidly improve customer engagement
During each incoming call, automatically retrieve the contact's information as well as their history thanks to the automatic file escalation.
Your teams are thus able to provide a more personalised interaction.
Save time typing
Stop wasting time creating tickets and entering call logs. With this awesome integration, all of your telephone conversations are automatically recorded in Gorgias.
Boost the productivity of your support teams
Thanks to the click-to-call functionality, there is no need to manually dial the numbers for each call as your agents can initiate calls directly from the Gorgias platform in a single click.
Improve the management of call transfers
Easily transfer in-progress calls to a member of your team or a group. You can choose the type of transfer such as direct transfer, internal transfers and direct messaging.
Handle all calls faster
At just a glance, your team can access and view essential Gorgias customer information directly within the Ringover dialler: enabling faster call handling and providing a smoother, personalised welcome experience for your customers.
Transform conversations into actionable insights
Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.
Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Gorgias.