Call Recording Software
Use Ringover’s call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law. Make call recording for business better than ever before.
What is call recording?
Call recording lets you capture both sides of a phone conversation between agents and customers. These recordings can be securely stored, reviewed, and analysed based on your business goals. They are especially useful for businesses looking for quality assurance, training agents, and resolving disputes among team members.
The most reliable way to record calls
Activate automatic recording and configure recording rules at the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.
Record calls at your discretion
Whether you want to record an individual call, a certain type of call or to enable for a specific group of agents. For example, you may decide to record all sales enquiries but not internal calls between your team members.
Stop and start recording
The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.
Access recordings from anywhere
Playing back calls is as simple as 1-2-3. Automatic recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to playback calls located in your call logs or embedded in CRM contact records.
Share any time you need
With high level encryption, you can record calls and quickly share them using secure links without having to download a sound file.
Video on how to record calls
Advanced call recording tools for team growth
Call quality control
Unlimited call playback and conversation review help to ensure your agents maintain the highest level of customer service standards for your company.
Coaching with call playback
Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement and provide tips for better performance.
Compliance made simple
Automatically notify the other party that the call is being recorded and of their right to object to maintain compliance with legal regulations in your jurisdiction.
Save it for later
Fully control your recording storage preferences. Schedule storage duration in advance or export (manually or via API) to your own backup locations as often as needed.
What does the best call recording software offer?
Call barging
Jump right into any live call to speak with both parties.
Best use cases of recording calls
Here is a list of everything you can do with a call recording software for your business
Rectify disputes
Revisit conversations where conflicts arose to know exactly what was said by the caller and agent to provide an appropriate solution.
Recall fine details
A sales or customer support agent is prone to forget certain details when dealing with hundreds of customers every day. Playing back conversations helps to refresh memory and gather relevant information about the prospect or customer.
Improve product and service
Scrutinise and tweak your product or service thanks to the insight gained from recording calls. Whether positive or negative, relying on call feedback helps you to make data-based decisions to save money and time.
How does a call recording software work?
1. Initiate the call
A phone call is made or received through your business phone system.
2. Start the recording
Managers can track live call activity and analyze the recorded call logs to identify areas of improvement and explore common customer issues. Real-time insights can evaluate the performance of an agent and highlight ways to improve his efficiency. Smart inbound calling feature allows businesses to make decisions based on customer data, reducing the burden of manual tasks and boosting overall productivity.
3. Access and review the recording
The recording is securely saved in the cloud or your preferred storage location. Authorised users can search, play back, download, or share the recording from a central dashboard.
Why does your business need VoIP call recording software?
Improve at every step
The sales call recording software lets you review past conversations to spot areas where your team can improve without relying on memory or guesswork.
Coach your team
Use recordings to run targeted training sessions, helping agents learn from actual calls. It is a practical way to share what works and fix what doesn’t to boost performance of the agents. Automatically notify callers that their conversation is being recorded to stay aligned with local laws.
Advanced built-in call recording features
Easily record every conversation with automatic or on-demand call recording. Manage, review, and export recordings with ease, all built into your call recording platform.
Resolve disputes
Do you have any disagreements with customers or teammates? Call recordings give you a clear record to rely on, so you can resolve issues quickly and fairly.
Keep a secure record
Manage how long recordings are stored and where they are saved. Whether you prefer cloud storage or exporting to your own system, you stay in full control.