Call Forwarding Solution
Get your remote team to offer continuous and efficient customer service thanks to our automatic call forwarding service. Transfer your callers to different phone numbers and stay connected with Ringover’s phone forwarding services. Now, Business call forwarding has never been better.
What is call forwarding?
Call forwarding allows you to stay connected at all times even if you are out of the office or simply unable to access your desk phone. Manage your entire business from any location by transferring all of your incoming calls to your mobile, home phone and any other number you choose. Take advantage of the many benefits call forwarding offers remote staff, external customer support and mobile employees.
Stay connected with business call forwarding
Ringover’s call forwarding feature allows you to forward incoming calls to another mobile phone number, a home number, an off-site switchboard or even an external call centre. Call forwarding ensures your calls never go unattended so you can respond to your business calls from anywhere — with your mobile phone while on the go or via your laptop while hot-desking.
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Explore endless call forwarding options
Call forward to any device via our app
Forward unlimited calls from any phone number to any device you choose thanks to Ringover’s phone redirect service app, which is accessible on computers and smartphones. Our app makes it possible to stay flexible yet connected no matter where you are in the world. Simply download it onto your computer or phone from the Apple or Google Play Store to get started!
Call forward to mobile
Travelling for business or working remotely ? Being a business nomad is easier now than it has ever been thanks to automatic call forwarding. Transfer calls from your office landline to any mobile phone number of your choice with our phone forwarding services. Activate call forwarding to your mobile phone immediately by simply inserting your mobile number in the settings. Too occupied to answer calls yourself? Set up a call forward to your colleague’s mobile phone number to take calls on your behalf.
Establish a local presence
With Ringover, your international callers will feel more inclined to dial a local number from their country. And, with call forwarding, you can redirect their calls—from any line dialled by the customer—to a single number, such as your main switchboard or your employees’ mobile phones making it simpler to manage a global call centre.
Call transfer on schedule
Grab all opportunities that come your way no matter the time of day! Set up call forwarding according to set time frames for varying staff shifts, during shift handovers or even for planned breaks. Call forwarding enables you to redirect calls to any destination of your choice during set times every day to ensure you never miss an important call again. Our call-forwarding service for small businesses lets you do all that and more.
Guarantee a 24/7 phone service
Establish ‘round-the-clock’ customer care service to handle incoming calls from any location after hours. Inbound call centres can respond quickly to queries outside of regular shifts using a call forwarding service that sends calls to on-call personnel.
Redirect calls to pre-recordings
Save your customers time by transferring their calls to pre-recorded voice messages to suit your business hours. An IVR comes in handy to route customers to voice messages containing key responses to common questions regarding business hours, payment options, updates to the phone redirect service and so on. For example, you can play: “Press 1 to hear our opening hours, press 2 to listen to our service updates and press 3 for steps on how to settle your bill online”.
Use an auto-attendant
Swiftly transfer incoming calls to the agent available to take calls or to the department in charge of handling the caller’s query via a simple menu system.
Forward calls according to availability
Transfer your incoming calls to different colleagues or external phone numbers based on time and availability rules to ensure someone is always on hand to convert any lead into a golden business opportunity.
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Types of call forwarding
Call forwarding options to range from very basic to Advanced you choose! Use a simple call transfer to field your calls from your desk phone to your home phone number. Or, field your incoming business calls in a more structured manner using cascading or simultaneous call forward styles.
Best use cases
Customer service
Call forwarding is greatly appreciated by customer support teams because it ensures optimal inbound call management regardless of the day, time and physical location of your support team. A call forwarding management system gives you the flexibility to properly manage calls in line with your team’s availability and absences whilst taking into consideration agent skill availability.
Entrepreneurs
As a sole trader, being able to transfer your business calls to your mobile phone number gives you extreme flexibility to keep contact with your new and existing customers. Running a business alone means more time spent on-the-go and less time tied to a desk. Setting up a virtual business phone number with an automatic call transfer system therefore hands you the powers of a large company to manage every single call with ease.
Virtual offices
Virtual offices need not appear artificial if you have the right set-up in place. Our call forwarding feature enables you to divert calls to any phone number linked to remote staff who make up your virtual workplace. With call forwarding, any telephone call can be instantly transferred to the right person at the right time ensuring your operations run as smoothly as any traditional business.
