What is call centre software?

Call centre software is a technology which manages large volumes of inbound and outbound calls. This type of program offers many functionalities, like call routing, call logging, call transfer, click-to-call, and more. This software holds a strong appeal because it allows call centres to streamline their operations while decreasing costs, especially thanks to the provided analytics dashboard.

Features made for boosting your productivity

The Ringover cloud communication platform eliminates the key challenges that many call centres face, from blind transferring, limited visibility or managing high call volumes. With Ringover you can deploy agents with ease, assign numbers in seconds, and manage a high call volume effortlessly, all from an intuitive dashboard.

Features made for boosting your productivity

No expertise needed. Simple setup in minutes

Some cloud phone systems require technical support to install them, with Ringover this is not the case. In just a few clicks you’ve deployed Ringover and are now a high-performing call centre. Configure everything online and be up and running in minutes.

No expertise needed. Simple setup in minutes

Take your customer service to the next level with our powerful integrations

Ringover’s simple solution is designed for businesses of all sizes, and integrates with all major CRMs and help desk tools to save you time, enhance team communication and boost customer relations. Take advantage of…

  • Making phone calls in just one click.
  • Client files appearing automatically during incoming calls.
  • Automatic logging of incoming and outgoing calls.
  • Improve service levels with call recording and call listening.
  • These are just some of the features that remove the heavy lifting to free up your team to focus on what really matters.

Gain greater visibility, enhance your decision making

Finally, analytics that make sense! With Ringover’s advanced analytics you will for the first time have a full 360° view of your team and their activity. No more supervision issues, no more blind spots – you’ll have the data you and knowledge base you need to locate the gaps in productivity and enhance your team’s performance.

Gain greater visibility, enhance your decision making

Manage and coach in real-time

With live stats, call listening and call sharing with the call monitoring software, you can greatly improve phone support.

Manage and coach in real-time

Includes all the features needed to manage incoming and outgoing calls

International numbers

Provide international phone support with a landline or mobile number in 65 countries

Monitor agents

See which agents are online or inactive (snooze mode)

Call monitoring

Activate shadowing and whisper mode during phone calls

Performance data

Track the performance of your agents via the dashboard in real time

IVR system

Transfer phone calls automatically according to caller key selection

Power Dialler

Set up automated outbound call campaigns in a few clicks

Unlimited calls

No limits on your calls

Intelligent routing

Apply rules based on your data to route phone calls to the best agent available

A solution adapted to suit your needs

BUSINESS

An AI-powered, omnichannel and fully integrated communication solution for Sales, Support and HR teams

BUSINESS

An AI-powered, omnichannel and fully integrated communication solution for Sales, Support and HR teams

$47 $ User / Month

Talk to sales

All SMART features, plus:

  • Local number from 65 countries
  • Local number from US and 30+ countries
  • Advanced IVR (smart routing, call groups, call queues…)
  • 2 integrations
  • Advanced statistics
  • Coaching (double listening, whispering…)
  • Access to our webhooks

Our customers’ feedback

Overall Rating

4,7 /5 823 reviews Based on 823 reviews.
This average is drawn from ratings of customers who have used any of the cloud communication services offered by Ringover.

Virgile S.

Great tool and wonderful team, offering excellent support, I can’t recommend it enough!

Mohamed A.

Wonderful support team who are really reactive. I was helped by Mr Joachim Guerin, he was so helpful and we soon found the solution together. Thanks!

Patrick P.

“Thanks to its integration with my CRM, Ringover means I can save time and each call is recorded in the client record, so we have traceability for conversations, which makes the biggest impact. It gives me the option of directly connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side.
The highest-impact pro is the option of connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side.
In terms of cons, cost is the only worry, as it’s expensive and each option costs a little too much”

Anonymous user

Very functional app that allows me to become independent from the mobile phone.
What do you dislike? There is nothing I don’t like at the moment.
What problems is the product solving and how is that benefiting you? I can communicate with clients without having to use my mobile and everything from the computer.

Anonymous user

I was given the project to source a well priced phone system with a week , not having much time to research. After researching most review sites and trying to organise demos , after contacting over 25 different companies. I chose Ringover and the only reason why I chose them was the excellent customer services of Kyle H.. He is an asset to this company and considering the amount of time he spent with me reassuring me of all my concerns. They were not the cheapest but the fact I can email him WhatsApp him on his days off with help setting up my system. So far I give this company 5 stars and if the support continues like this I will recommend to anyone I know. If you are UK based looking for a solution ask for Kyle H.

Victor Manuel G.

My experience has been excellent thanks mainly to Sara Velasco, who introduced me to Ringover and its benefits. Sara helped us with the process of adapting to the platform, answering all our queries, and even giving us plenty of time to make decisions, without pressuring us at all. If you have the opportunity to talk to Sara, I’m telling you, you’re in good hands!
Overall, I’m pretty happy because this service has helped us grow.

Chargée de clientèle (France)

“The connection with our software for making calls works really well. I use the option of filtering a lot, and it lets me manage my calls and workload.
Mounira E."

Amine B.

“Ringover is a powerful tool for call centers, with an ergonomic design and unrivaled fluidity.
An essential tool for the entire production chain in the call center sector."

Jerôme P.

The Ringover integration into our CRM Sellsy gives us a 360° view of our customer relations through the B2B lead generations, prospecting, on-boarding and even client support!

photo stephane

Welcome to Ringover!

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