IVR Interactive Voice Response
Efficiently manage your incoming calls with Ringover’s key-based IVR system. Direct callers to the appropriate person or department using an interactive voice response system. Enhance customer experience by setting up voice announcements for important information such as opening hours and FAQs.
Play videoWhat is IVR (Interactive Voice Response)?
IVR (Interactive Voice Response) is an automated system that streamlines incoming calls by utilising customisable and digit-enabled prompts (press 1 for sales, press 2 for billing, etc.). This allows callers to be seamlessly directed to their desired service or provided with informative announcements.
Elevate customer experience with a customised IVR
Configure your IVR in just a few clicks
Easily set up your Interactive Voice Server from a simple, intuitive interface. Build and modify your phone-tree structure in just a few clicks, empowering you to adapt scenarios dynamically for your teams and specific needs in real time.
Tailor your telephone reception
Effortlessly configure your voice menu in just a few clicks. Record personalised announcements to keep your customers informed about specific topics and seamlessly guide them to the right department or contact person.
Boost your company brand
Instill confidence in your customers and prospects by ensuring their requests are efficiently managed through interactive choices as soon as the call is received. With an interactive voice response system and top-notch telephone reception, project a professional image to leave a lasting impression on your customers and prospects.
Enjoy the ultimate IVR experience
Unlock the full potential of IVR with Ringover, offering features like multi-level IVR, seamless call transfers to users or groups, customisable voice announcements, and connections to external numbers or call centres. Configure your IVR effortlessly and independently.
Forwarding calls to users or user groups
Leverage your interactive voice response to intelligently route incoming calls to the right individuals based on their skills. Create user groups categorised by skill set or language, ensuring calls reach the most qualified agent every time.
Multi-level IVR
Establish a sophisticated interactive menu with multiple levels, guiding callers to the appropriate agent, user group, or voice message. Create layers of options that prompt callers to make key selections leading them to tailored solutions.
Smart Routing
Harness the power of Ringover webhooks and data from your business tools to dynamically redirect incoming calls to the users most likely to provide effective responses.
Call scripts
Enhance your team’s communication by seamlessly incorporating scripts into your IVR. Provide your teams with the information they need to handle each call efficiently.
Prerecorded Voice Message Forwarding
Address frequently asked questions, such as opening hours or alternative contact information, with pre-recorded or easily created voice messages using Ringover’s online studio.
Forwarding to external numbers
Experiencing large call volumes? Manage or outsource call-handling services effortlessly. Integrate your external service provider’s phone number into your IVR to redirect company calls and prevent backlog.
Monitor and analyse all your Interactive Voice Response System (IVR) calls
Visualise your call flow
Construct simple or intricate call flows effortlessly, design the desired outcomes, and gain a comprehensive view of every step and sequence your inbound calls will follow. Easily make improvements in just a few clicks. Notice low call traffic on a specific IVR branch? Simply delete or modify it with one click using the call flow visualiser.
Access detailed call statistics for your IVRs
Enhance your call statistics with IVR-based filters, allowing you to meticulously track every switchboard call. Analyse each phone line’s performance, considering metrics such as answer rate, average call duration, average response time, and more. Leverage these insights to optimise your inbound call management.
Configure your interactive voice menu in real-time and in simple steps
It only takes a few minutes to create the most efficient IVR for your business or call centre (e.g. customer support) from your Ringover dashboard
Harness advanced features with your Interactive Voice Response system
Call recording
Activate call recording for each of your IVRs and easily listen to them with just one click from your dashboard.
Multi-language voice messages
Craft IVR voice announcements in 16 different languages using Ringover’s online studio.
Queue management
Define custom rules for your queues, such as prioritising specific IVRs or catering to VIP or high-value customers.
Call history routing
Direct calls to the agent on your team who last interacted with a particular caller.
Call scripts
Empower your agents with call scripts for efficient service, ensuring a superior experience for your customers.
Automatic IVR survey setup
Solicit feedback from your customers and prospects by incorporating a personalised, automated survey at the end of every call with your sales or support agents.