Calll Routing based on call history
Preferred agent routing allows callers to always speak to the same customer support representative. Ringover tracks call history so that calls can be directed to the user most frequently in contact with the caller.
Provide clients with an ultra-personalized experience
Allow your clients to speak to the same team member every time and reinforce the proximity and efficacy of your phone support. Even if there is a significant number of users on your team, you can still put in place support that’s tailored to your clients.
Don’t lose track of discussions
Does the client prefer to continue the conversation later? No problem: simply tell them to call the same client support number, and the call will be automatically directed to you.
