AI Agent Assist AIRO Coach: Real-Time Call Guidance

Agent Assist is an AI-powered Chrome extension that supports agents during live calls and meetings by listening, analysing, and recommending actions in real time. Even while on a call, agents can ask the AI agent questions via live chat for specific, timely advice. For less-experienced or onboarding agents, AIRO Coach also offers training, making onboarding and training efficient and easy.

AIRO Coach guides agents during interactions without replacing them. It delivers contextual prompts, objection-handling suggestions, and knowledge-base answers so agents can respond precisely and keep conversations natural.

• Suggests phrasing and responses in real time
• Highlights key arguments and risks
• Proposes objection-handling lines
• Recommends ways to maintain listener engagement

These capabilities help agents perform consistently, reduce hesitation, and shorten resolution time.

AIRO Coach displays concise context during a call:

• Product data and pricing elements
• Competitor insights
• Historical interaction details and CRM notes
• Answers from the company knowledge base

Agents receive relevant context without leaving the video conference.

Yes, AIRO Coach can be customised to an extent. Prompts and coaching tone can be adapted to company policies and product language. The Agent Assist also integrates with applicant tracking systems and CRMs to surface interaction history and candidate or customer records.

• AIRO Coach is a Chrome extension which integrates with Google Meet, Microsoft Teams, and Zoom. The installation and configuration is straightforward.

• Real-time guidance with contextual advice
• Instant access to data inside calls
• Faster onboarding through guided, on-the-job coaching
• Improved conversation quality for sales and support teams
• Time savings for experienced agents and confidence for new hires

AIRO Coach uses generative AI to capture conversation context and provide short, actionable recommendations such as:

• Objection responses
• Tailored talking points
• Product facts and pricing
• Tone and phrasing matched to the interlocutor

• Sales teams: reduce hesitation and accelerate decision-making
• Customer service: resolve issues faster with accurate answers
• Recruiters and staffing teams: surface candidate details and next steps during calls

1. Install the Chrome extension.
2. Connect to Google Meet, Microsoft Teams, or Zoom.
3. Optionally import company documents into Empower by Ringover for tailored coaching.
4. Request a personalised demo or support for custom configuration.