Customer Satisfaction Survey Send, receive and measure your customers’ satisfaction
Ringover gives its users the power to gain greater customer insights by sending short satisfaction surveys after every call.
A faster way to measure satisfaction
Instead of sending a customer satisfaction survey now and then, why not gain insights even faster? With our new survey feature, you can quickly send a survey after a call to gain feedback and a greater understanding of your customer service agents, thus leading to improvements in no time.
Analyse your customers’ responses
Track the results of your satisfaction surveys using a detailed survey analytics tab.
At a glance, you can visualise the overall trend in your customer satisfaction, or go even further by analysing the scores of each of your collaborators. Handy for easily evaluating your agents, identifying potential areas for improvement and providing them with personalised coaching.
