VoIP Provider in Canada

Enjoy many simple and easy-to-use features when you implement Ringover’s full-service call centre software. As your business VoIP provider, Ringover delivers you the tools you need to easily and effectively manage your call centre:

• Instant activation of new lines
• Robust real-time dashboard
• VoIP calling to up to 80 destinations

Explore the entire range of tools and features offered by Ringover, and see just how easy it is to create a positive impact on your business with a well-functioning cloud contact centre.

Partnering with a dependable business VoIP provider is essential for running a successful cloud call centre. Ringover is here to help you set up your 100% cloud-based customer service centre, and get going in just a few simple steps. There’s no need for a technical specialist – all you need is a dependable internet connection and a computer or laptop to begin setting up your VoIP call centre. Ringover’s customer service representatives will be here to support you, should you have any questions. Within a few clicks, you’ll be able to configure your contact centre settings, and instantly add new lines and assign them to your users.

A fully-customisable dashboard that’s simple and easy to view will always be available to you, providing key performance indicators and easy access to reporting. Your dashboard will give you the ability to stay in touch with your call centre’s performance and react or make changes when needed, all from your remote location.

It Starts with Good Training and Helpful Coaching

Provide a solid base of skills training and constructive coaching for your agents, thanks to Ringover’s call monitoring and recording capabilities. Stay up to date on agent performance and spot the areas where your team members could use some training and feedback, both constructive and positive!

Integrate Your CRM Tools

Ringover enables you to fully integrate your Customer Relationship Management (CRM) tools into the platform, providing your agents with the ability to access everything they need from just one application. Team members will be able to pull client files, take actions, and make notes efficiently whilst speaking to customers, with the tools they depend on at their fingertips.

Helpful Skillet Routing

Does your team of agents possess different skillsets, such as being trained to support different inquiry types? Or maybe you have agents in different time zones, or who speak different languages. Ringover allows you to route incoming calls based on agent skillset assignment, ensuring your customers get in touch with an agent who can effectively assist them with their inquiry.

Create Your Own Call Campaigns

Create and manage customised call campaigns for your predictive dialler or auto dialler system, all from your Ringover dashboard.

Adjust as Needed

Monitor and manage both outbound and inbound call flows, as needed. Stay up to date on your contact centre’s key performance indicators and metrics, and take quick action from your dashboard to adjust call flow, call routing, and IVR settings.

Help When You Need It

Ringover’s customer service team is here when you need help. Although establishing and managing your full-service call centre is extremely easy with Ringover’s software, help is just a click or phone call away, if you ever run into a question that requires a bit of help.

Empower Your Business

Enable your business to maintain high customer satisfaction levels by integrating your current CRM software into the Ringover platform.

Equip Your Team

Your team will be equipped to successfully manage call wait times and call duration with instant access to client files, and the ability to take actions and update notes all from one application.

Start Your Free Trial Now

Your free trial of Ringover’s advanced cloud contact centre software can begin right now. In only a few clicks, you can start your free trial. Discover the power of having a reliable, high-performing business VoIP provider at your side. Begin your free trial today!