Call Centre Technology

See an improvement in your customer satisfaction levels with Ringover’s advanced technology. Your agents will have the tools they need to perform their job well, with full integration of CRM software into the Ringover platform. All needed client file information, actions, updates, and helpdesk tools can be accessed from just one screen. Watch as your customer experience levels improve, thanks to faster call resolution times and shorter call wait times, as well as more efficient resolution to customer inquiries.

Begin your journey to running a more effective and efficient customer service center, with Ringover and its robust offering of features:

• View essential service level and performance data on demand, from a customisable dashboard
• Instantly add and remove up to 80 lines
• Place and accept calls from anywhere around the globe, as long as there is an internet connection
• Create and manage auto dialler call campaigns with ease
• Stay in contact with your agents with whisper capability, direct SMS, and video conferencing

Install and Get Going in Minutes

Installation and setup of Ringover is easy and simple. No need for a technology specialist or an entire afternoon…it only takes a few minutes to configure your settings and add new lines.

Flexibility and Scalability

Ringover’s cloud contact center software solution provides you with the features needed to monitor and respond quickly to changing needs and volumes. Control inbound and outbound call volumes, route calls according to agent availability and skillset, and quickly establish and remove lines as needed.

Manage a Remote Team with Ease

Even from a remote location, you’ll feel up to date on all that’s happening with your customer service center, with your at-a-glance and real-time dashboard. Get essential current and historical data, pull and view reports, and make changes all from one customisable location.

Fully Integrate Your Current CRM Software

Ringover knows that CRM (Customer Relationship Management) software is an essential part of a successful contact center business. Enjoy full integration of your CRM software into the Ringover platform, giving your agents the tools they need.

Provide Needed Coaching

With call recording, you’ll be able to review calls and provide your agents with helpful coaching and training. Agents can also benefit from a whisper capability, allowing you to provide discreet and helpful tips to your agents whilst on customer calls.

Highlight Your Agents’ Skills

Depending on the size and skills of your staff, you may want to take advantage of the ability to route certain call types to specific skill set groups amongst your agents. Ringover also gives you the option of routing calls based on language, time zone, and multiple other factors.

Join the Many Satisfied Businesses Who Use Ringover

Discover the incredible benefits offered by Ringover that are already being enjoyed by tens of thousands of businesses world-wide. Ringover makes it a mission to understand what today’s cloud contact center businesses need, and to deliver a solution that works.

There’s No Better Time Than Today

Try Ringover for yourself with a free trial. No commitments or obligations. Simply follow the prompts below and within a few minutes you’ll be on your way to discovering what Ringover can do for your business.

Ringover’s Solution is Just a Few Clicks Away

It only takes a few simple steps to start your free trial and explore the many advanced features of Ringover’s call management software. Try Ringover, starting today.