Call Management Software
Research indicates that the average hold time experienced by customers is just under 1 minute, with many companies failing to hit even this standard. Yet most customers will not stay on the phone for longer than two minutes. An efficient and effective call management software system is the key to ensuring your customers and prospective conversions rarely if ever come within sight of either of these two time targets.
Streamline the way you receive calls with Ringover
Dropped calls and long wait times will inevitably impact the customer experience and make every other aspect of your business more difficult as it creates disgruntled customers or worse, no customer at all. However, an effective CMS is more than a means of organising your inbound and outbound calls. It is also the first interaction with your prospective clients, serving as a flagship for the reputation of your company.
Call Management System Pricing
- 1 local or toll-free company number
- Unlimited national calls
- Text messages
- Business phone system: greetings, business hours…
- Call logs, recordings, summary & transcription
- Unlimited virtual receptionistAI
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Local number from US and abroad
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Click-to-call
- Access to our API
- Call & voicemail transcriptionAI
- Call summaryAI
- Local or mobile number from 65 countries
- Local number from US and 30+ countries
- Advanced IVR (smart routing, call groups, call queues…)
- Integrations100+
- Advanced analytics
- Coaching (double listening, whispering…)
- Access to our webhooks
- Local number from 65 countriesAnnual plan only
- Local number from US and 30+ countriesAnnual plan only
- Advanced IVR: smart routing, call groups…
- Integrations (CRM, ATS, Helpdesk…) among100+
- Advanced analytics & coaching: double listening, whispering…
- Power dialer
- Call campaigns
- Voicemail drop
- Integrations (CRM, ATS, Helpdesk…) among100+
- Local Presence Dialing
- Single Sign-On
A comprehensive Call Management System will
- Improve your conversion, retention, and overall customer satisfaction stats and keep them there.
- Maximise productivity from your employees by streamlining workflow and reducing contact errors.
- Optimise your call load and thereby allow you to handle more with the same assets and resources.
Choose a Call Management System that does more
Any CMS worth its salt should be built on an understanding that every business is unique as are the needs of the industry in which it operates. In addition, these needs are always expanding and evolving.
This is why your Call Management System needs to be able to adapt to the requirements of the company or call centre and help meet your business goals. As well as this, metric provisions such as customer satisfaction reports, agent performance measurements and management reports will help you assess how well you are progressing towards these end goals. The right CMS can also be a powerful training tool facilitating real-time monitoring and agent development thanks to features such as call-whisper and double-listening.
Call Management Systems are both easy to set up and easy to use
Get started in a hurry
Call Management Systems can often seem a daunting installation whatever the benefits. A cutting edge CMS like the one offered by Ringover takes the challenge out of both the initial stages and the long-term use by creating a seamless and intuitive experience from day one.
Multiple markets with minimum fuss
With cutting edge CMS services like Ringover, you can have customer response services set up in 65 different countries in a matter of minutes with bespoke greetings recorded for each individual market.
Information when and where you need it
A vast amount of customer information is maintained within the CMS and at your disposal removing the need to cycle through multiple different software.
Automated distribution of call loads according to your parameters
The right task for the right employee
Calls misdirected to the wrong department frustrate both customer and agent alike and reduce customer satisfaction. A high-end CMS like Ringover’s employs sophisticated yet easy to use tools to ensure calls are routed according to a tailored set of parameters that you determine.
More options mean more accurate results
Routing parameters can be broken down via a large selection of criteria, ensuring a better and more precise distribution. Route calls according to agent skills sets, language, shift times and more.
The next stage in bespoke distribution
An advanced feature of our CMS is the ability to route calls using customer data pulled directly from your data banks. This means you can offer a service that illustrates your desire to utilise this data to create the best possible experience for your customer.
Impress both existing and potential clients with our Call Management Systems advanced features
Integrate AI into your overall experience
Utilising AI effectively will allow you to bridge the gap between automated messages and actual agents.
Interactive Voice response
This feature enables you to streamline a customer’s experience and deliver them to the right department in a matter of seconds.
Deliver more information without the need to reach an agent
Many calls can be resolved with basic information such as opening hours and basic product details. Ringover’s call centre software includes a multi-tiered IVR that offers you the ability to resolve many customer queries through automated voice messages that only activates when needed.