Call Management Software

• Improve your conversion, retention, and overall customer satisfaction stats and keep them there.
• Maximise productivity from your employees by streamlining workflow and reducing contact errors.
• Optimise your call load and thereby allow you to handle more with the same assets and resources.

Any CMS worth its salt should be built on an understanding that every business is unique as are the needs of the industry in which it operates. In addition, these needs are always expanding and evolving.

This is why your Call Management System needs to be able to adapt to the requirements of the company or call centre and help meet your business goals. As well as this, metric provisions such as customer satisfaction reports, agent performance measurements and management reports will help you assess how well you are progressing towards these end goals. The right CMS can also be a powerful training tool facilitating real-time monitoring and agent development thanks to features such as call-whisper and double-listening.

Get started in a hurry

Call Management Systems can often seem a daunting installation whatever the benefits. A cutting edge CMS like the one offered by Ringover takes the challenge out of both the initial stages and the long-term use by creating a seamless and intuitive experience from day one.

Multiple markets with minimum fuss

With cutting edge CMS services like Ringover, you can have customer response services set up in 65 different countries in a matter of minutes with bespoke greetings recorded for each individual market.

Information when and where you need it

A vast amount of customer information is maintained within the CMS and at your disposal removing the need to cycle through multiple different software.

The right task for the right employee

Calls misdirected to the wrong department frustrate both customer and agent alike and reduce customer satisfaction. A high-end CMS like Ringover’s employs sophisticated yet easy to use tools to ensure calls are routed according to a tailored set of parameters that you determine.

More options mean more accurate results

Routing parameters can be broken down via a large selection of criteria, ensuring a better and more precise distribution. Route calls according to agent skills sets, language, shift times and more.

The next stage in bespoke distribution

An advanced feature of our CMS is the ability to route calls using customer data pulled directly from your data banks. This means you can offer a service that illustrates your desire to utilise this data to create the best possible experience for your customer.

Integrate AI into your overall experience

Utilising AI effectively will allow you to bridge the gap between automated messages and actual agents.

Interactive Voice response

This feature enables you to streamline a customer’s experience and deliver them to the right department in a matter of seconds.

Deliver more information without the need to reach an agent

Many calls can be resolved with basic information such as opening hours and basic product details. Ringover’s call centre software includes a multi-tiered IVR that offers you the ability to resolve many customer queries through automated voice messages that only activates when needed.