Zoom Phone Alternatives
What is Zoom Phone?
Zoom Phone is a cloud phone solution, built natively for the Zoom platform. Founded in 2011 out of California, Zoom now employs thousands of employees all over the world. Zoom’s enterprise cloud phone system offers video calls with global coverage, which means you can choose a local number in more than 40 countries. It also allows for integration with your current phone service provider and for number porting. Zoom Phone can be integrated with 3rd party integrations such as Salesforce.com, Microsoft Office 365, and Google G-Suite. Their centralized phone system management allows call quality monitoring, user management and data usage information.
Source : Zoom Phone home on explore.zoom.us/en/products/zoom-phone on the 03/28/2022
Zoom Phone Pricing
Zoom Phone’s paid monthly plans range from $14.99 to $35 per license. The Pro package is for small teams that need up to 9 licenses. If you need features like recorded transcripts and managed domains, the $19.99 per month per license Business plan would be better. However, you would need to purchase at least 10 licenses. The Enterprise package offers a few additional services at the same price, but you would need to buy at least 50 licenses. If you want additional premium features, you will need the Zoom Unlimited Business package.
Source : Zoom Phone pricing on explore.zoom.us/en/products/zoom-phone on the 03/28/2022
A complete guide
You need a more complete solution
Zoom Phone’s plans are complicated and not well packaged for small businesses. They offer a mix of plans depending on how many calling hours you want and which countries or regions you want to call. You should also be aware that not all packages include outbound calling or text messaging. If you are considering Zoom Phone, you should know that only the more premium packages respond to the needs of small businesses.
Pros
Zoom Phone offers a wide range of features.
Cons
Zoom Phone’s solution is not well packaged for small businesses.
You need more affordable pricing
Zoom Phone’s pricing is expensive compared to other alternatives on the market, ranging from $120 to $300 per user per year. On top of that, it is often necessary to buy extra add ons to be able to properly manage your business calls, which range from an extra $60 to $120 per year. You should also be aware that some of their packages limit outbound calls, and you need to pay per minute on top of your yearly subscription which can get expensive.
Pros
Zoom Phone provides options with affordable pricing and limited engagement.
Cons
Zoom Phone is more expensive than many alternatives on the market.
You need something easy to use and set up
Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact centre solution within 15 minutes. If this is not the case with Zoom Phone, it would be best to look for another provider so you don’t waste time in complex implementation.
Top 5 Alternatives to Zoom Phone
Are you looking for a better option than Zoom Phone? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:
| Price | Features | Ease of Use | |
|---|---|---|---|
| Ringover | | | |
| RingCentral | | | |
| Nextiva | | | |
| 8x8 | | | |
| Vonage | | | |
Alternative #1: Ringover
With a complete range of features, from basic business phone line to advanced call centre features, Ringover is rated as the best alternative to Zoom Phone Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.
With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.
Top Advantages of Ringover
- Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.
- Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.
- Centralise your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses.
What makes Ringover better than Zoom Phone?
Alternative #2: RingCentral
RingCentral’s cloud-based platform provides phone calling, video conferencing, team messaging, and a customer contact centre. They offer free inbound calling but have a limited number of toll-free minutes. RingCentral offers 4 different packages for small businesses that range from $19 per user per month for a simple phone and messaging plan, to $50 per user per month for a complete solution of features. RingCentral could be a good alternative to Zoom Phone for companies looking for more advanced VoIP features.
Source: Ringcentral home on www.Ringcentral.com on the 03/12/2021
Alternative #3: Nextiva
Nextiva is a VoIP platform that provides phone, text, video, and email as well as internal communication tools and automations to simplify customer follow up. Their pricing varies based on how many users and features you want to enable, but their monthly prices generally range from $30 to $73 per user per month. Nextiva could be a good alternative to Zoom Phone for companies looking for the automation features. They are also specialised in the sports industry.
Source: Nextiva home on www.Nextiva.com on the 03/12/2021
Alternative #4: 8x8
8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact centre, to API solutions, and analytics. 8x8’s prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact centre solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.
Source: 8x8 home on www.8x8.com on the 03/12/2021
Alternative #5: Vonage
Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centres. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Zoom Phone for companies wanting to connect multiple tools and centralise their communication.
Source: Vonage on www.Vonage.com on the 03/12/2021
Zoom Phone Alternatives FAQ
- How much does Zoom Phone cost today?
- Which Zoom Phone alternative is best for small businesses?
- Which alternative is best for international calling?
- Which alternatives combine calling, texting, recording, transcription, and video?
- Which providers integrate with Salesforce, Microsoft 365, Google Workspace, or other CRMs?
- How difficult is it to migrate from Zoom Phone?
- Which alternative is best for recruiting and staffing teams?
How much does Zoom Phone cost today?
Zoom Phone pricing depends on the selected plan, billing frequency, license requirements, calling destinations, SMS, numbers, and add-ons. Businesses should confirm current monthly and annual rates directly with Zoom before purchasing because the final cost can change according to usage and feature requirements.
Which Zoom Phone alternative is best for small businesses?
Ringover is a strong option for small businesses that want calling, SMS, video, local numbers, CRM integrations, and call management in one platform.
Which alternative is best for international calling?
Ringover is a great option for international teams. The decision should take into account destination coverage, local numbers, international SMS, included minutes, per-minute charges, and number-porting requirements.
Which alternatives combine calling, texting, recording, transcription, and video?
Ringover brings all five together in one platform. From the TALK plan ($19 per user per month, USD, 12-month commitment), every user gets:
- unlimited national calls
- SMS
- call recording
- automatic call transcription
- AI call summaries
For video, there are two options:
- UNIFIED plan ($69 per user per month): includes AI-powered video meetings with Meet.us Business. It also centralizes WhatsApp, Messenger and Instagram conversations in the same inbox as calls and texts.
- Meet.us Starter: a free plan for meetings of up to 4 participants, with screen sharing and HD video, for teams that only need occasional calls.
Which providers integrate with Salesforce, Microsoft 365, Google Workspace, or other CRMs?
Zoom Phone supports integrations with Salesforce, Microsoft 365, and Google Workspace. Ringover connects to CRM and business tools, with available integrations and features depending on the selected plan. Each integration should be checked for supported actions, including click-to-call, contact syncing, call logging, and message automation.
How difficult is it to migrate from Zoom Phone?
Migration usually requires number-porting documentation, call-flow mapping, integration setup, user training, and testing. A business should confirm the porting timeline with the new provider, run test calls and messages, and keep the existing service active until the new numbers and workflows operate correctly.
Which alternative is best for recruiting and staffing teams?
Ringover may suit recruiting and staffing teams that need calling, SMS, CRM integrations, and access across smartphones and computers. Teams should confirm that their CRM supports the required call-logging and contact-sync workflows.