Introduction
- Visualise critical contact centre KPIs on dynamic, real-time dashboards.
- Automatically import call logs, agent availbility, snooze, and survey outcomes from Ringover into a real-time dashboard.
Category
AnalyticsTransform Ringover data into dynamic dashboards
Instantly import vital Ringover data including call and snooze logs, agent status, and caller survey results into customisable Plecto dashboards.
Choose from an array of widgets, including graphs, speedometers, and tables, for a more dynamic and visually engaging presentation.
Monitor your contact centre KPIs with precision
Stay ahead of the constantly evolving data within your contact centre. Plecto dashboards respond in real-time to shifts driven by Ringover activities, enabling you to monitor conversation-related KPIs like first response time, average handling time, service levels and more.
Gamify your Ringover activity
Spark motivation among your agents to enhance the overall customer experience.
Design leaderboards and competitions tied to Ringover activity metrics and updates. Configure personalised notifications that activate each time an employee attains a goal or hits a significant milestone.