Diduenjoy Phone Integration (VoIP / Dialer)

The integration connects Ringover’s business phone system with Diduenjoy’s customer feedback and survey tools. Teams can use it to send satisfaction surveys by SMS after calls and track feedback.

Yes. With the Diduenjoy integration, teams can configure SMS surveys to be sent after calls, allowing customers to provide feedback shortly after an interaction.

Yes. Survey rules can be configured according to criteria such as the type of call, call tags and other conditions, allowing teams to tailor when customers receive feedback requests.

Combining business telephony with customer feedback allows teams to connect call activity with customer satisfaction data. This can make it easier to identify areas where the customer experience could be improved.