Education Contact Centre Software
Provide your students, teachers, and administrators with the support they need thanks to an education call centre. Improve the management of calls and administrative tasks with call centre software.
What is an education call centre?
The term education call centre refers to a system for managing interactions (usually by telephone) between an educational organisation (training centre, school, university, college, e-learning organisation, etc.) and its community (students, parents, teachers, partners, etc.). These call centres are generally based on call centre software with advanced functionalities, enabling educational organisations to manage registrations, provide technical or administrative assistance, or carry out sourcing.
What are the infrastructural needs to set up an education call centre?
Creating an education call centre requires a stable Internet connection and standard hardware (PC or Mac computer, headset), and that’s about it! Gone are the days of heavy infrastructures. Thanks to VoIP and cloud computing, setting up a call centre is now as simple as subscribing to a cloud telephony service, from which you can create a virtual switchboard, obtain virtual numbers, port existing lines, and assign accounts to each of your employees. A cloud telephony solution like Ringover also has the advantage of being available on mobile, which is a real asset for people on the move.
How to optimise your education call centre for better profits & lower costs?
Empower callers
You can set up a contact platform that encourages autonomous problem-solving on the part of your contacts, whether a student or a member of your educational community. This platform can consist of a site with FAQs, livechat, video tutorials, and voice announcements. With Ringover, you can fine-tune your virtual switchboard by adding voice announcements, such as frequently requested information. You can also easily configure an interactive voice response (IVR) menu to efficiently route incoming calls to the right people and departments.
Automate tasks
Administrative tasks are at the heart of education call centres. However, many of these tasks are repetitive and have no added value. With a cloud telephony solution, educational organisations can streamline their organisation and automate many processes linked, for example, to student sourcing, enrollments or the processing of specific requests. This automation takes the form of integrations that effectively combine your phone system with your CRM software (or other business software). You can benefit from click-to-call technology, caller feedback, and automatic synchronisation between tools, eliminating the need to enter the same information twice.
Optimise employee schedules
Managing schedules can be complicated, even in small organisations. That’s why it’s important to ensure that the right resources are employed in the right way, at the right time. When choosing your call centre solution, make sure it gives you all the tools you need to manage your business and optimise your resources. Ringover has the advantage of providing you with a customisable dashboard with exportable data, as well as an intuitive heatmap that informs you about peaks in activity.
How to set up your education call centre correctly?
Whether or not to set up a call centre within your educational organisation depends first and foremost on your institution’s call management needs. Is it primarily a call centre for receiving calls, or a call centre for making calls? First, therefore, you need to assess the needs of your community and your agents, and identify your constraints so you know where to prioritise action. Then define your processes and identify the tools you need to implement them. Set up your teams and train your staff in the tools. Equip yourself with reliable, scalable call centre software that’s compatible with your business software, so you can track your performance over time. And don’t forget to set up your IVR and incoming call routing to offer students and other audiences a personalised, signposted pathway.
Why use Ringover’s call centre for education?
Compare Ringover Contact Centre features to other contact centre platforms.
| Solution | Price | Features | Ease of Use |
|---|---|---|---|
| Ringover | |||
| Zendesk Talk | |||
| RingCentral | |||
| Freshdesk | |||
| Dialpad |