Call Tracking Software

Analyse your cloud software call centre performance overall, as well as individual key performance indicators for your individual team members, all from one simple and easy-to-use dashboard. Enjoy access to important indicators at a glance, including:

• Average call duration for incoming and outgoing calls
• Total number of calls
• Average wait time for incoming and outgoing calls
• Percentage of answered calls versus incoming calls (service levels)
• Queue time

These are only a few of the multiple key performance indicators easily accessed via your Ringover dashboard, enabling you to effectively monitor and manage your team’s call performance and reactivity at all times.

Ringover provides call tracking software that gives you access to robust and advanced tracking tools, yet is simple and easy to use. Whether you need to view inbound call metrics or track outbound auto dialler or predictive dialler performance, you can do it all with Ringover. You don’t need to be a technical specialist to install and set up your call centre settings and tracking preferences. Within just a few clicks, you’ll be able to deploy numbers, assign agents, create groups, filter calls, and manage call flows. View everything from an intuitive dashboard, and manage a high-performing remote contact centre, established within just a few minutes.

Explore the expansive possibilities with Ringover’s advanced call tracking software, and find out just how much more you can do, all via your simple and easy-to-use dashboard. It’s important to stay in touch with exactly how your call centre is performing, and make needed adjustments. Your business will have the speed and flexibility needed to ensure optimal call flow and productivity. Pull and sort only the statistics you need:

• Filter statistics by individual user or phone number
• View performance of specific agent groups
• Track inbound and outbound call statistics

Not only will you be enabled to pull and view these performance indicators and more, but Ringover also gives you the ability to export your data and also arrange key data trackers as you desire on your dashboard. Keep a pulse on your contact centre performance, all at a glance.

Ringover’s call tracking software allows you to fully integrate your CRM into the platform, giving your agents access to the tools they know and depend on. Boost customer service levels by improving call duration and overall performance by enabling your agents to quickly access needed information and take actions, all from one screen. Ringover’s robust call management software gives you the ability to observe and manage calls, from beginning to end of the call life cycle. Set up and maintain call flow and routing, enable your agents with tools and support, and even provide needed coaching and training for your agents with call monitoring and recording capabilities.

Start your free trial of Ringover’s call tracking software today with just a few clicks. Today’s business world is increasingly moving towards remote work, increasing the need and convenience of a remote work situation. With Ringover, you and your customer support agents can perform at your best from remote locations, all with the call quality, tools and software essential to running a high-performing customer service centre. Try Ringover for free, and experience the ease and simplicity with which you can effectively and efficiently run a successful cloud contact centre, boosting your business performance overall. Your free trial can begin now, with just a few clicks.