Automatic Call Distribution System
Ringover’s ACD Distributor System (Automatic Call Distribution) masters the art of effectively routing inbound calls to available agents, providing businesses with the ability to manage inbound calls and reduce potential hold time, increasing overall customer satisfaction levels.
Seamlessly Handle Inbound Calls with an ACD Distributor System
Prepare your call centre to successfully handle varying levels of inbound calls, with Ringover’s ACD Distributor System. To better understand ACD technology, think of automatic call distribution (ACD) essentially as a system that is able to monitor levels of incoming calls to your call centre, and then route those calls to the appropriate available departments or agents, per your instructions.
A well-designed ACD distributor system can help your business provide a seamless customer experience, boosting customer satisfaction levels and also ensuring your call centre agents are able to effectively attend to each incoming call.
ACD Distributor System Pricing
- 1 local or toll-free company number
- Unlimited national calls
- Text messages
- Business phone system: greetings, business hours…
- Call logs, recordings, summary & transcription
- Unlimited virtual receptionistAI
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Local number from US and abroad
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Click-to-call
- Access to our API
- Call & voicemail transcriptionAI
- Call summaryAI
- Local or mobile number from 65 countries
- Local number from US and 30+ countries
- Advanced IVR (smart routing, call groups, call queues…)
- Integrations100+
- Advanced analytics
- Coaching (double listening, whispering…)
- Access to our webhooks
- Local number from 65 countriesAnnual plan only
- Local number from US and 30+ countriesAnnual plan only
- Advanced IVR: smart routing, call groups…
- Integrations (CRM, ATS, Helpdesk…) among100+
- Advanced analytics & coaching: double listening, whispering…
- Power dialer
- Call campaigns
- Voicemail drop
- Integrations (CRM, ATS, Helpdesk…) among100+
- Local Presence Dialing
- Single Sign-On
Ensure Customer Satisfaction with Ringover’s ACD Solution
Discover the multitude of functionalities that are provided by Ringover’s ACD distributor system. Automatic call distribution enables effective call routing based on your specific parameters, but it also offers multiple other benefits for both your customers and your business:
- Call routing — based on time zone, language, average wait time and type of request
- Customised recordings — for hold time
- Containment with an IVR — for certain requests, such as PIN resets or paying bills
- Call flow monitoring and management — easy access via a dashboard
Pair Ringover’s ACD Distributor System with IVR Capabilities
Move away from the traditional IVR (Interactive Voice Response) system with Ringover’s ACD solution. Combine the capabilities of both telephonic systems and equip your call centre to handle all types of customer inquiries.
You can customise call routing to contain customer requests such as PIN resets, bill payment, and cardholder information updates within the IVR system, allowing customers to fully handle their needs without speaking to an agent. Other inquiry types that should be handled by speaking to a live agent will be appropriately routed to a representative who can assist them in a timely manner.
Effectively Balance Inbound and Outbound Calls
Whilst receiving and successfully handling inbound customer calls, your full-service call centre may also need to maintain a healthy level of outbound calls, depending on your business model. Ringover’s call management software gives you the ability to manage both outbound and inbound call flows all from an easy-to-access dashboard.
Set up and manage your auto dialler levels, and balance call levels being placed out to potential and existing customers, with those inbound calls that need to be routed to available agents. It’s possible to strike a successful balance between your predictive dialler performance and your inbound call levels with Ringover’s cloud contact centre solution.
Attain Key Performance Metrics with an ACD Distributor System
Take your business performance to new levels, all with the robust capabilities of Ringover’s ACD Distributor System as part of your cloud call centre. The capabilities brought by an automatic call distributor go far beyond simply routing calls to agents. Thanks to the abilities of an automatic call distribution system, inbound call volume can be managed and routed in a way that maximises overall inbound call performance.
From your dashboard, actively monitor incoming call levels, the number of agents available to take calls, average wait time, calls in queue, and much more. Instant access to this essential data allows you to meet key performance metrics by granting you the ability to adjust call flows as needed.
Tailor Call Handling to Your Business Needs
Ringover’s ACD call centre software provides you with the ability to tailor how incoming calls are presented to your available agents. Select call queueing and presentation in a way that works best for your agents, your customer service indicators, and call volume. Choose from Round Robin, Fixed, Value-Based, and Time-Based call routing, among others.
This flexibility allows you to send certain calls to agents who have specific skillsets, for example, or to send calls in priority to those agents who have been idle the longest. There is a myriad of call distribution options, providing you the ability to establish your automatic call distribution patterns exactly to your liking.