Conversational AI for Copper CRM

The integration connects Empower by Ringover with Copper so sales teams can bring conversational AI insights into their CRM workflow. Empower can automatically analyse and summarise conversations, with AI-generated summaries and links to full transcripts added directly to the relevant Copper activity comments.

This gives users easier access to conversation context without needing to move between separate tools or rely entirely on manual notes.

Empower turns customer and prospect conversations into useful information that sales representatives can review when preparing their next action. AI-generated summaries and transcriptions make it easier to revisit key discussion points, understand what was previously discussed, and prepare more personalised follow-ups.

Keeping these insights within Copper can also reduce post-call administration and help teams maintain a more complete record of customer interactions.

An administrator can activate the Copper integration from the Ringover integrations settings using an API key generated in Copper. Both a Ringover administrator account and a Copper administrator account are required.

Once the integration is connected, administrators can enable the Empower summaries and transcripts option so automated AI summaries and links to full call transcripts are added to Copper activity comments. Call recording must also be enabled for Empower to generate these conversation insights.