Call Supervision
Listen in on a call in progress, automatically move onto the next call, and make sure that your teams are having high-quality conversations on calls with Radio Coach call monitoring.
Simplified two-way listening
Accessible directly via the Ringover Dashboard, simply switch to Radio mode to listen in on your agents’ calls at random. Simple and time-efficient, once the call has ended, you’ll automatically be moved onto the next one. Time-saving guaranteed!
Directly supervise your teams’ activity
Make sure that your sales agents are having high-quality conversations on calls (i.e., following the pitch, handling objections) and identify any areas for improvement. Flagged up something during a call? Advise your sales agent in real time, without their caller hearing.
Accelerate your agents’ onboarding
Got a new recruit joining your customer services team? They can listen in on their colleagues’ calls and learn how to support clients, with total autonomy!
