ACW (After-Call Work) Complete necessary tasks after each call
The After-Call Work feature is a time period of redefined duration during which Ringover users can perform post-call tasks. These tasks can include: adding personalised tags, writing notes to share the call more effectively with your team, adding notes in the CRM, sending an email to the customer or prospect, and more.
Dedicate time for your post-call tasks
Ringover automatically places ended calls in After-Call Work mode to allow the user to complete tasks necessary for handling and qualifying the call. No incoming calls will disturb you during After-Call Work.
Make use of simplified ACW
Save yourself time once a call has ended and complete your main tasks within a dedicated after-call period.
Ensure better call follow-up
Rather than juggling calls one right after another and holding off on call qualification (risking the omission of important details), dedicate time immediately following calls for your agents to focus on admin tasks - ensuring a job well done.
