Call Sharing for Groups of Agents Distribute calls to relevant groups
Simplify call routing and direct incoming calls to groups of users according to their specialties, for example by language, technical expertise or department.
Establish group routing easily
Create your groups according to internal competencies: for example, by specialty, such as technical support or sales, spoken language or working hours. Add or modify groups in 1 click every time a user joins your company or moves up the ranks.
Handle every call
By routing calls to a group of users, you’ll ensure that someone will always be available to take the call.
Simplify routing
With group routing, you’ll simplify the distribution of call flow - essential when working as a team.
