AI Analytics for Customer Support and Sales Calls Monitor each interaction with AI-generated metrics
Thanks to AI analytics, get an overview of each call’s content (topics discussed, frequency, etc.) and how things were said (semantic clarity score, talk ratio breakdown, speech speed, etc.). Leverage these statistics to improve your communication with contacts and customer satisfaction.
Enhance agent-contact engagement
Gain valuable insights into call dynamics, such as speaking turns between agent and contact, speech speed, and interruptions, while analysing agent-to-contact talk time to optimise conversation balance and enhance engagement.
Thanks to call scoring, ensure clarity between your agents and contacts: information is correct, explained clearly, and easily understood.
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Analyse and optimise your team conversations
Use analytics on moments to identify which topics have been discussed the most between your team and contacts: pricing, competitor objections, trial periods, technical bugs, problems with the payment process, etc.
Based on this data, take corrective actions, such as instructing your team to conduct more demos or prioritise support tickets with complaints over those with technical bugs.
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Use conversation analysis to ensure your customer is satisfied
Use the Contact Insight feature to save time by identifying calls with lower engagement scores scores to improve team performance.
Analyse the issues and help agents enhance their skills based on identified problems, ensuring customer satisfaction.
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Celebrate achievements and coach with precision
The leaderboard offers managers an intuitive tool to monitor each team member’s performance at a glance. Gain clear insights into individual and team achievements, celebrate top performers, and provide targeted coaching where it’s needed most.
Leverage actionable data to drive your team’s success!
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