Setting up smart routing for your IVR

Smart routing uses the data from your tools via the API (contact assignment in the CRM, agent skills, etc.) to determine the agents to which calls should be distributed. 👌

This type of routing can be used to forward calls to agents who have already been in contact with the caller or to balance call distribution within your team.

💻 Go to https://dashboard.ringover.com/ivrs.

Click on the IVR for which you want to set your routing rules, then select the scenario to be modified.

Select "Smart" mode.💡

Enter the URL 🔗 corresponding to your webhook using technical documentation.

Now you know how to freely set your own routing rules.🎉