logo-line-color Created with Sketch.
Start your free trial


This content may not be completely up to date. To see the latest version, please go to our Help Center.

Setting up smart routing for your IVR

Support Home page > IVR Configuration > Setting up smart routing for your IVR
Smart routing uses the data from your tools via the API (contact assignment in the CRM, agent skills, etc.) to determine the agents to which calls should be distributed. 👌

This type of routing can be used to forward calls to agents who have already been in contact with the caller or to balance call distribution within your team.

💻 Go to https://dashboard.ringover.com/ivrs.

Click on the IVR for which you want to set your routing rules, then select the scenario to be modified.

Select "Smart" mode.💡

Enter the URL 🔗 corresponding to your webhook using technical documentation.

Now you know how to freely set your own routing rules.🎉
Back to the Support Home page

Was this article helpful?

Yes No
photo stephane

Welcome to Ringover!

Contact our sales team

or give us a call

+1 438 448 4444

Contact our sales team
  • France
  • Spain
  • United Kingdom
  • USA
  • Canada
  • Australia

Other country?

    Contact our sales team
    Thank you !
    We are excited to connect!

    One of our product experts will be in contact as soon as possible to book your custom demo and answer any questions you may have.