Keeping track of and managing your teams' availability

Ringover makes a Snooze feature available to your users. This allows them to make themselves unavailable for incoming calls, whether on a direct line or through an IVR.

Keep track of your teams' availability

💻 Go to https://dashboard.ringover.com/.

You can then see which of your agents are available, on the phone, signed out or on Snooze.

Drag the cursor over the profile of a user on Snooze to see how long they've been unavailable.

Manage your teams' availability

Click on a user's name to find out the reason they are unavailable 💬 and change this status if necessary.

To activate Snooze for an available user 👨‍💼, click on their profile to access their settings.

Once under their settings ⚙️, activate Snooze and enter a reason if necessary.

Authorize your users to use Snooze

💻 Go to https://dashboard.ringover.com/users.

Click on the profile of the user 👨‍💼 for whom you wish to activate this feature and go to the "Permissions" section.

Then activate Snooze to allow the use of this feature ✅.


Now you know all you need to start keeping track of and managing your teams' availability - even remotely! 🎉