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Joining a call in progress

Ringover allows you to supervise your call center and have a global view of your call statistics in real time. You can see which agents are online, listen to them with the "double listening" function or help them with the "whisper" function.


Step 1: Join a call in progress

1 - From your Dashboard

2 - From a shared link

Step 2: Intervene in a conversation



Step 1: Join a call in progress


To join a call in progress there are two possibilities ✌ :

1 - From your Dashboard


💻 Go to https://dashboard.ringover.com/currentscalls.

At the bottom of the page, drag your cursor over a current conversation. Click on the icon appearing to the right that resembles a person 👨‍💼 :

listening-conversations.gif

2 - From a shared link


Click on the link 🔗 that has been shared with you. It should look something like this: https://ringover.me/listen-xxxxxxxxxx.


Step 2: Intervene in a conversation


When you join a conversation, you have 2 options ✌: you may communicate with all correspondents by clicking “Speak”📣 or discreetly join your agents’ conversations by clicking “Whisper”:

21-pic-127556eb5cc44e2c5.png

Now you’re ready to start joining calls in progress! 🎉

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