How to connect your Omnichannel?
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After subscribing t our “social media” offer in your Add-ons, Omnichannel by Ringover gives you the option of:
Instagram
Edit the settings of your Instagram page:
Prerequisite:
- Sending and receiving your Messenger messages on your Ringover tools
- Sending and receiving your Instagram messages on your Ringover tools
Messenger
Instagram
Messenger
For its integration:
Head over to your Dashboard, in the Integration section, click on Activate in Messenger and a pop-up will appear to allow you to sign into Facebook:
You’ll need to select the page (business page, event page, etc.) that you want to connect to Ringover, and check that all permissions have been enabled in the next pop-up.
Once the pop-up is validated, go back to the Messenger integration on your Dashboard, and then you’ll need to select the agent or agent group to whom you want to assign this page (list of your agents and group) by clicking on the pen icon to the right of the page that you’ve connected.
For use:
After completing the assignments, all messages sent to the pages in question will be received on your Web App in the messages section. You’ll just need to click on the Messenger icon and select the conversation.
The response window is 24 hours from the time when the contact point has sent the first message
Head over to your Dashboard, in the Integration section, click on Activate in Messenger and a pop-up will appear to allow you to sign into Facebook:
You’ll need to select the page (business page, event page, etc.) that you want to connect to Ringover, and check that all permissions have been enabled in the next pop-up.
Once the pop-up is validated, go back to the Messenger integration on your Dashboard, and then you’ll need to select the agent or agent group to whom you want to assign this page (list of your agents and group) by clicking on the pen icon to the right of the page that you’ve connected.
For use:
After completing the assignments, all messages sent to the pages in question will be received on your Web App in the messages section. You’ll just need to click on the Messenger icon and select the conversation.
The response window is 24 hours from the time when the contact point has sent the first message
Edit the settings of your Instagram page:
Prerequisite:
- You need a dedicated professional Facebook page.
- You need to check that you’ve converted your Instagram account into a professional account.
- Pair your professional Instagram account to your Facebook page. help
- Use a simple code-free authentication process. As your professional Instagram account is connected to your Facebook page, you’ll need to be authenticated by Facebook.
For its integration:
Head over to your Dashboard, in the Integration section, click on Activate in Instagram
A pop-up will appear, sign into Facebook as you do with Messenger, select the page (business page, event page, etc.) that you want to connect to Ringover, select the account paired with the business page, select the account to pair, and check the permissions.
The pop-up is validated, and you now need to select the agent or the agent group to whom you want to assign this page (list of your agents and group).
For use:
Just like with Messenger, when the contact point sends a message to your page that you’ve configured beforehand, the agent who has been selected will receive a message on their Web App in Instagram, and the agent can then start replying
The response window is 24 hours from the time when the contact point has sent the first message
Head over to your Dashboard, in the Integration section, click on Activate in Instagram
A pop-up will appear, sign into Facebook as you do with Messenger, select the page (business page, event page, etc.) that you want to connect to Ringover, select the account paired with the business page, select the account to pair, and check the permissions.
The pop-up is validated, and you now need to select the agent or the agent group to whom you want to assign this page (list of your agents and group).
For use:
Just like with Messenger, when the contact point sends a message to your page that you’ve configured beforehand, the agent who has been selected will receive a message on their Web App in Instagram, and the agent can then start replying
The response window is 24 hours from the time when the contact point has sent the first message
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