The Ringover Dashboard
is the administrative interface
🖥 for your Ringover account.
From the dashboard you can create numbers, users, IVRs, etc. You can also access detailed statistics
📊 as well as recorded conversations
The Dashboard is restricted to Ringover account administrators
, but you may also assign roles to users
in order to grant them access to certain sections.
Here are the possible roles:
- Admin 👨: this is the most important role. If you assign this role to a user, that user will have full, unrestricted access to the Dashboard.
- Supervisor 📈: if you assign this role to a user, this user will only have access to the "Calls in progress," "Logs," and "Statistics" pages. They will also only have access to data for groups/IVRs authorised by the administrator.
- Accountant 💰: if you assign this role to a user, this user will only have access to the "Credits and billing" page to add credits and download invoices.
- Technical 🔧: if you assign this role to a user, they will only have access to the "Configuration," "Developer," and "Integrations" pages, allowing them to create IVRs, users, groups, and numbers.
Step 1 : Creating user profiles
Step 2 : Duplicating user profiles
Step 1: Creating user profiles
💻 Go to https://dashboard.ringover.com/users
and select the user to whom you wish to assign a role.
From the “Dashboard Access” section, select the role you wish to assign them. You can also opt not to assign them any role:
Step 2: Duplicating user profiles
Customise permissions and access rights for all users associated with the same profile by duplicating user profiles.
1 - From the “User” section
Go to the “Configuration” section ⚙️ and click on “Users.” Select “User profiles” and click on the green “Create a profile” button. Give the profile a name and modify settings as needed:
2 - From a user
If you wish to create a user profile from a user whose access rights have already been set ⚙️, select the user whose settings you wish to duplicate.
Click on “Create a profile from this user” and give it a name. It will then appear in the “User profiles” section.
⚠️ Once a profile has been linked to a user, if you wish to modify this user’s permissions, you must modify the associated profile.
You can now assign access rights to users and create and duplicate profiles. 🎉