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[Dashboard] Sending and receiving text messages with a shared mobile number (collaborative texting)

The feature, that we call “collaborative texting” 💬 allows you to provide multiple users with a common mobile number!
You will be able to set up a customer service by SMS and your teams can therefore be more reactive to ensure better follow-up 🤝 with your clients.

When a text message comes in 📩, all team members to whom you have granted rights will be able to read the message and respond.


Step 1: Assign a shared mobile number through an IVR

Step 2: Send text messages from a shared number



Step 1: Assign a shared mobile number through an IVR


First verify that you have at least one mobile number available on https://dashboard.ringover.com/ivrs to assign this number to one of your IVRs:

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Under IVR configuration 🖊️, you can add users and groups under the “SMS settings” section:

add-user-sms.gif

By clicking on the “bubble” icon above, you can allow users and/or groups to send text messages. If the icon is grey ❌, they will only be able to read text messages:

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Step 2: Send text messages from a shared number


The users/groups to which you have granted rights will be able to send text messages 💬 from their page https://myringover.com/sms:

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