The feature, that we call “
collaborative texting” 💬 allows you to provide multiple users with a common mobile number!
You will be able to set up a
customer service by SMS and your teams can therefore be more reactive to ensure better follow-up 🤝 with your clients.
When a text message comes in 📩, all team members to whom you have granted rights will be able to
read the message and respond.
Step 1: Assign a shared mobile number through an IVR
Step 2: Send text messages from a shared number
Step 1: Assign a shared mobile number through an IVR
First verify that you have at least
one mobile number available on
https://dashboard.ringover.com/ivrs to
assign this number to one of your IVRs:
Under
IVR configuration 🖊️, you can add users and groups under the “SMS settings” section:
By clicking on the “bubble” icon above, you can allow users and/or groups to
send text messages. If the icon is grey ❌, they will only be able to read text messages:
Step 2: Send text messages from a shared number
The users/groups to which you have granted rights will be able to
send text messages 💬 from their page https://app.ringover.com/sms:
