[Dashboard] Personalising hold music and announcements/greetings for a user’s account

Each Ringover user possesses at least one phone number associated with their account. As with IVRs, you have the possibility of personalising hold music 🎵 or pre-answer announcements for each account.

💻 Go to https://dashboard.ringover.com/users, then click on the user whose account you wish to modify ⚙️ and scroll down to the “Sounds” section:

• “Ringback” is music that can accompany your announcement or greeting 💬


• “Preanswer” is played before the tone 📢


• “Music on hold/transfer” is played when you transfer a call or place your caller on hold 🎵

Use Ringover’s online studio 🎶 to record!

See our article 📰 6 Key Tips for Putting Your Calls on Hold