Support Home page > IVR Configuration > [Dashboard] Personalising hold music and announcements/greetings for a user’s account

[Dashboard] Personalising hold music and announcements/greetings for a user’s account

Each Ringover user possesses at least one phone number associated with their account. As with IVRs, you have the possibility of personalising hold music 🎵 or pre-answer announcements for each account.

💻 Go to https://dashboard.ringover.com/users, then click on the user whose account you wish to modify ⚙️ and scroll down to the “Sounds” section:

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  • Ringback” is music that can accompany your announcement or greeting 💬

  • Preanswer” is played before the tone 📢

  • Music on hold/transfer” is played when you transfer a call or place your caller on hold 🎵



Use Ringover’s online studio 🎶 to record!

See our article 📰 6 Key Tips for Putting Your Calls on Hold

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