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[Dashboard] Adding aliases to your IVR

Aliases allow the duplication of call routing scenarios for multiple IVR key selections.

They can be used in different situations:

  • Creating a geographic menu 🌍 (“enter a number for your region”)

  • Asking your callers 👨 to identify themselves with a client or order number

  • Avoiding caller entry errors ❌ (pressing "11" instead of "1")

Your Dashboard’s alias feature saves you time ⏱ when setting up scenarios.

💻 Go to and click on the IVR to which you wish to add aliases

Select “Open” (or click on the timeframe that you wish to configure) in order to access scenario modification 🖊️.

Set up a voice menu by selecting “Publish vocal menu” 🎙️ from the drop-down menu:


For each key selection that you wish to duplicate, click on "Add an alias," then indicate the key(s) for which the call routing scenario will be duplicated:


💡 Here, when the caller presses “11”, the call will be routed the same as when pressing “1”.

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