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[Dashboard] Enable the After-Call feature

Support Home page > Supervision tools > [Dashboard] Enable the After-Call feature

The After-Call feature allows agents to have a dedicated time after hanging up to complete actions necessary for call qualification: adding relevant notes to share with your team, personalized tags, updating notes in the CRM contact file and other must-do tasks.

💻 Go to https://dashboard.ringover.com/users.

Click on a user 👨‍💼, then under “User permissions” click the Aftercall button over to green and specify an amount of time ⏱: