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[Dashboard] Creating a scenario for special dates (holidays, etc.) on your IVR

So that you can avoid having to re-configure your entire IVR when you take leave 💤, we’ve designed a “Special dates” feature that allows you to apply another scenario (for example, forwarding to other users or voicemail) for certain dates. You can also use this feature to customize call forwarding according to your schedule. 📅

Here’s how to create a recorded message for special dates ✌ (the scenario will only apply to the dates specified) :

💻 To begin, go to https://dashboard.ringover.com/ivrs.


Step 1: Add special dates

Step 2: Specify a desired period

Step 3: Define call routing rules



Step 1: Add special dates


Choose the IVR you wish to modify, click on “Special dates”📅, then “Add a date” :

special-dates.gif


Step 2: Specify a desired period


Name and select the concerned time period, then click “Create”:

define-special-date.gif

👆 In this example, a scenario will be created for December 22, 2019 through January 5, 2020.


Step 3: Define call routing rules


Click on “Open” to access scenario modification. In the section under “Modify a scenario,” configure the IVR as needed.
For example, if no one will be in the office during this period of time, have all calls go straight to voicemail.

💡 If you choose this option, remember to record a temporary greeting as well.

Use Ringover’s online studio to create a greeting that will play during these dates 🎵:

6-pic-109a3146416abe6b9.png

Now all you need to do is save your scenario! 👌*

See our article 📰 How to manage your business phone hours?

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