Support Home page > IVR Configuration > Creating an IVR with call forwarding to members of your Ringover team

Creating an IVR with call forwarding to members of your Ringover team

For a call to be forwarded directly to one of your team members, you must configure your IVR accordingly. Ringover will explain how to do this. ✌


Step 1: Create a phone system

Step 2: Set up call forwarding to members of your Ringover team

Step 3: Define rules for call distribution

Step 4: Select the user to whom the call will be redirected



Step 1: Create a phone system


💻 Sign in at https://dashboard.ringover.com/ivrs.

Click on “Create an IVR”, give it a name, then select “Open” (or click on the timeframe you wish to adjust) in order to access scenario modification 🖊️:

create-ivr.gif

💡 We recommend at this stage that you also create a greeting 🎙️to give your callers a professional welcome.


Step 2: Set up call forwarding to members of your Ringover team


If you wish to forward your IVR calls to a group with members of your team, select “Ringover users” from the drop-down menu:

send-calls-to-ro-users.gif

Step 3: Define rules for call distribution


You can then define the call forwarding rules that you wish to apply to your scenario:

  • Simultaneous: a call will ring on the devices of all designated users at the same time.

  • Cascade: a call is forwarded to one person at a time, ringing on the device of the next if the first person does not answer (in predetermined order, at random or according to precedent), and so forth.

  • At regular intervals: a call is forwarded to one person at a time (in predetermined order, at random or according to precedent), ringing for the number of seconds that you have pre-set.



1-pic-1-en.png

👆 In the example above, the call will be redirected every 10 seconds in a pre-set order. If the first user does not pick up within 10 seconds, the call will go to the second user, and so on until the call is answered.


Step 4: Select the user to whom the call will be redirected


Click on “Add a user,” select the user 👨‍💼 to whom the call will be redirected from the drop-down menu, then click “Add this user”:

redirect-to-user.gif

👍 You may add as many users as you wish:

1-pic-2-en.png

Lastly, don’t forget to save your IVR! 👌

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