For a call to be forwarded directly to one of your team members, you must configure your IVR accordingly. Ringover will explain how to do this. ✌
Step 1: Create a phone system
Step 2: Set up call forwarding to members of your Ringover team
Step 3: Define rules for call distribution
Step 4: Select the user to whom the call will be redirected
Step 1: Create a phone system
💻 Sign in at
https://dashboard.ringover.com/ivrs.
Click on “
Create an IVR”, give it a name, then select “Open” (or click on the timeframe you wish to adjust) in order to access
scenario modification 🖊️:
💡 We recommend at this stage that you also
create a greeting 🎙️to give your callers a professional welcome.
Step 2: Set up call forwarding to members of your Ringover team
If you wish to forward your IVR calls to a
group with members of your team, select “Ringover users” from the drop-down menu:
Step 3: Define rules for call distribution
You can then define the call forwarding rules that you wish to apply to your scenario:
- Simultaneous: a call will ring on the devices of all designated users at the same time.
- Cascade: a call is forwarded to one person at a time, ringing on the device of the next if the first person does not answer (in predetermined order, at random or according to precedent), and so forth.
- At regular intervals: a call is forwarded to one person at a time (in predetermined order, at random or according to precedent), ringing for the number of seconds that you have pre-set.
👆
In the example above, the call will be redirected every 10 seconds in a pre-set order. If the first user does not pick up within 10 seconds, the call will go to the second user, and so on until the call is answered.
Step 4: Select the user to whom the call will be redirected
Click on “Add a user,”
select the user 👨💼 to whom the call will be redirected from the drop-down menu, then click “Add this user”:
👍 You may add as many users as you wish!
Lastly, don’t forget to save your IVR! 👌
