Support Home page > IVR Configuration > [Dashboard] Creating an IVR with forwarding to external numbers

[Dashboard] Creating an IVR with forwarding to external numbers


Step 1: Create an IVR

Step 2: Buy credits

Step 3: Set up forwarding to external numbers



Step 1: Create an IVR


💻 Go to https://dashboard.ringover.com/ivrs and click on “Create an IVR.”

Give your IVR a name and select “Open” to access scenario modification 🖊️:

create-ivrcbb92c7e026b571e.gif

You’ll then need to create a greeting for your voice menu in which you indicate to your callers which keys to press to continue.


Step 2: Buy credits


You have the option of forwarding your Ringover calls to external numbers thanks to an Interactive Voice Response. To do so, you must purchase credits.💰 Forwarded calls will then be billed at €0.03/min, which will be deducted from your credits.

If you already have credits, go to the next step. If you don’t yet have any and wish to purchase credits, go to https://dashboard.ringover.com/billing 💳.


Step 3: Set up forwarding to external numbers


If you wish to have your calls redirected to external numbers, choose “External phone numbers” from the blue drop-down menu then click “Add”. Enter the number to which you wish to forward calls, then click on “Add this number”:

send-call-to-external-phone-numbers.gif

Save your IVR, and you’re all set ! 👌

See our article 📰 10 Tips for Setting Up Your IVR

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