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[Dashboard] Creating an IVR with forwarding to an external call centre

Support Home page > IVR Configuration > [Dashboard] Creating an IVR with forwarding to an external call centre

Step 1: Create an IVR

Step 2: Buy credits

Step 3: Set up forwarding to an external call center



Step 1: Create an IVR


💻 Go to https://dashboard.ringover.com/ivrs and click on “Create an IVR”.

Give your IVR a name and select “Open” to access scenario modification 🖊️:



You’ll then need to create a greeting for your voice menu in which you indicate to your callers which keys to press to continue.


Step 2: Buy credits


Thanks to an advanced IVR, you have the option of forwarding your Ringover calls to an external call center. To do so, you must purchase credits.💰 Forwarded calls will then be billed at €0.03/min, which will be deducted from your credits.

If you already have credits, go to the next step. If you don’t yet have any and wish to purchase credits, go to https://dashboard.ringover.com/billing.💳


Step 3: Set up forwarding to an external call center


If you wish to have your calls redirected to an external call center 🎧, choose “External call center” from the blue drop-down menu, and click “Add”. Finally, enter the number to which you wish to forward calls, then click on “Add this number”:



Save your IVR, and you’re all set! 👌

See our article 📰
Answer rate, NPS…which customer service call indicators should I track?
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