Ringover allows you to set an automatic call forwarding when a call goes unanswered.
This means that the user who sets up call forwarding when a call is not answered can decide to redirect incoming calls to another user, a group, a switchboard or an external user.
Set call forwarding for unanswered calls
To set up call forwarding for unanswered calls, go to your
myRingover account settings.
In the "Call forwarding" section, set your call forwarding to another user, group, switchboard or external number in case of no answer and then check the "In case of no answer" option.
Understanding the behaviour of call redirections in the event of non-response
Call forwarding to another user
When a user (A) initiates a transfer to another user (B) in case of no response, this is what happens:
If the call is missed by user A then missed by user B
User A will be notified of the missed call via an email notification. User B will not receive an email notification.
If the call goes to user A’s voicemail
If user A has set a voicemail message (or a voicemail message and the ability for the caller to leave a message) and the call is missed, the call will be transferred to B.
If user B does not answer, then the call will be resent to user A's voicemail.
User A will be notified of a missed call via an email notification.
User B will not receive an email notification.
If the call is answered by user B
User A and User B will not receive an email notification.
If user B has also set up a no-answer call transfer to user C
Given that a call can only be transferred once, this second transfer will not be possible.
User A will get an email notification of the missed call or a voicemail.
User B will not receive an email notification.
Call forwarding to a group
For transfers to a group, user A will have the logs of missed calls, but not the members of the group.
If a call is answered, the user of the group who took the call will have a log of answered calls. User A will see a missed call in his call logs.
Call forwarding to a PBX
For transfers to a PBX, the e-mail notifications are handled by the switchboard.
Call forwarding to an external user
If the call is being transferred to an external user, user A will get an email notification of the missed call or voicemail.
So that’s it! Everything you need to know about call transfers when they aren’t answered in myRingover! 🎉 