[Dashboard] Analysing your call logs

Support Home page > Logs and statistics > [Dashboard] Analysing your call logs
💻 Go to https://dashboard.ringover.com/logs.

Access the call details 📃 you’re looking for by clicking the icon with three small dots:

📊 You can then view which agents have taken redirected calls, reasons for any calls going unanswered (agent already on the line, unavailable, etc.) and which agent 👨‍💼 took a given call.

Here are explanations on the different logs:

"Cancelled": the caller hangs up before someone picks up the phone
"The caller hung up prematurely": occurs when one of your Ringover users is disconnected or in snooze mode (do not disturb) or in call and the caller hangs up before leaving a voicemail
"User_busy" : when one of your Ringover user choose to reject the call from the app on his smartphone
"Call_rejected" : when one of your Ringover user choose to reject the call from app.ringover.com or the Chrome extension
"No_Answer" : when one of your connected Ringover users did not answer/unhook the call
"Too_late" : when one of your connected Ringover user picked up but another user picked up just before and took the call
"no_user_response" : when one of your Ringover user connected via a SIP phone did not pick up the phone

See our articles 📰
Choosing Your Call Center Software
5 Essential Tools for Supervising Your Team’s Calls
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